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Tru by Hilton Lancaster East

2.5 star property

Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking
Exterior
Indoor pool
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪8 min walk‬
  • Dutch Wonderland
    ‪8 min walk‬
  • American Music Theatre Lancaster
    ‪12 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Lancaster

When you stay at Tru by Hilton Lancaster East in Lancaster, you'll be in a shopping district, within a 10-minute walk of Dutch Wonderland and Tanger Outlets Lancaster. .This hotel is 0.6 mi (1 km) from American Music Theatre Lancaster and 3.2 mi (5.2 km) from Sight and Sound Theatre.

Getting around

  • Lancaster Station - 14 min drive
  • Philadelphia Intl. Airport (PHL) - 85 min drive

Restaurants

  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪Golden Corral - ‬4 min walk
  • ‪Sonic Drive-In - ‬15 min walk

About this property

Tru by Hilton Lancaster East

Hotel with free breakfast, a short walk to Dutch Wonderland
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 112 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 703 out of 1160 reviews
Rating 8 - Good. 274 out of 1160 reviews
Rating 6 - Okay. 99 out of 1160 reviews
Rating 4 - Poor. 51 out of 1160 reviews
Rating 2 - Terrible. 33 out of 1160 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siayen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the refillable soaps and shampoo in the bathroom.
Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Stayed 1 night in Dec 2024

2/10 Terrible

Sarah

Stayed 3 nights in Dec 2024

10/10 Excellent

Agon

Stayed 1 night in Dec 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pent friendly lodging
This hotel is convenient to all the shopping, dining and shows on the east side eof Lancaster. The rooms are on the small side, and expensive, but we needed a dog friendly hotel so we went with Tru.
Stayed 4 nights in Nov 2024

6/10 Okay

Charles

Disliked: Staff & service
Pictures on line were deceiving. Room much smaller than it appeared. Breakfast not kept up very well. Ran out of coffee cups. Not a very good area for walking dogs. Hotel was clean. Saw some burned out light bulbs.
Stayed 2 nights in Dec 2024

8/10 Good

magno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
TV screen dented and really didn't work. Spoke to front desk and they intend to give us another room.
Stayed 1 night in Dec 2024

8/10 Good

Joe

Stayed 1 night in Nov 2024

6/10 Okay

Kim

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, but didn’t realize the breakfast area and the game area was in the lobby with the check in desk. My room bathroom floor was dirty with hair on it. My bed had hair on the sherts and one pillow case was on inside out. I think the cleaning person didn't do a great job.
Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Travelled with partner, Travelled with group
Everything has been great, Tyler checked us in and he was very friendly.
Stayed 1 night in Dec 2024

6/10 Okay

Jeffrey

Stayed 3 nights in Dec 2024

8/10 Good

Iyesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay, Efficient Hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Stayed 1 night in Nov 2024

10/10 Excellent

krina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh and lovely staff !!
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Excellent, clean well staffed.
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay!! Customer service super friendly and helpful. Breakfast was very good and our room was excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Deontai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again soon. Thank you!
Stayed 1 night in Sep 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No closets in rooms
Stayed 1 night in Dec 2024

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hilton Ditching top sheets ??
Recently stayed at Tru - a Hilton property. My husband and I are diamond members but I did not use those perks or credentials on this trip. The last Hilton we stayed at ALSO Had the issue of having no top sheet on the bed. during the night if you get too warm, you have to kick off all the covers and have no sheet ! : ( Not sure If this is the latest design trend or just a cost cutting move, but from here out, Will be calling before we make reservations to find out if the beds have full sets of sheets on them.! NOT COMFORTABLE!!! : ( Also, The Lancaster Tru hotel could benefit from room darkening shades or curtains.. the pull down shade allows all light to pass into the room : ( Other than these 2 items, The hotel was clean, comfortable and the staff was lovely.
Stayed 1 night in Dec 2024

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic was loud
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Liked: Staff & service
Stayed 1 night in Nov 2024