6/10 Okay
Dave
Business traveller
24 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are great A lot of construction going on that's not mentioned on Expedia or hotels.com that's pretty loud that will wake you up at 5:36 in the morning Jack hammering pulling up concrete loud banging.
Biggest problem is I am disabled and they will not allow security to push me to the front desk to renew my nightly stays with my credit card and they will not allow security to take me next door to the restaurant in order to eat once a day. They say it's a policy or I'm a liability which I do not believe because the airport pushes thousands of people a day for free no questions asked That's much more reliability. And the fact other hotels in the area offer this without even a question.
I've been coming to this resort for over 20 years when I'm at the owners and have always just enjoyed eating here haven't really stayed here that much as far as a hotel but it's adequate they just need improvement so their policies and to have their front desk associates in their staff be much more friendly they're not friendly at all and they all look very unhappy.
Dave
Stayed 2 nights in Aug 2024