This was by far the worst experience ever in 3 decades of travel. We booked this place being a last-minute decision to go to Lisbon on a trip to Spain. Craziness started before we got there, the plane was an hour late so got a barrage of texts from the owner asking when we were getting there and that he wanted 30 euros for 15 minutes late check in, and in cash. Also, some 2 euros a night per guest fee in cash. The place is not a guesthouse, but a rundown personal residence of "CEO" Jose and he rents out 3 rooms. We were told we must share dirty bathroom with 6 other guests while our reservation showed private bathroom. Next morning, I went looking for "front desk" as it says in the description, and it was nowhere to be found. There was a cat in the owner’s room crying all night. I put Hotels.com on the phone so they could hear the cat that the "CEO" claimed did not exist. The toilet was loose, and the smell and stench of sewer and mold was everywhere. Next day we got up to go get breakfast and were followed by Jose. creeped us out completely. When we got back and felt someone had gone into the room and later found some stuff missing.
We booked another hotel and left as soon as we could, of course hotels.com did nothing to correct any of the issues. We lost all the money for three nights plus 48 euros in cash. As we were leaving, the creepy owner kept looking at us from a shop across the road. It’s an abomination that this place is still offered on Hotels.com.