The FREE shuttle service from airport did not include baggage handling. I’m old, and lifting a large suitcase (packed for a 26 day cruise) up onto the bus, plus two more internal steps and then storing it internally in the back before sitting was not easy, especially while handling a carry on too! Handling wasn’t promised, but from experience, expected!
GOOD NEWS, on the return shuttle luggage storage was external and the driver did the lifting, well worth a generous tip!