Staff were great, professional but really friendly. We had a sea view room which was worth the extra. It was very comfortable, a good size , very well equipped but no balcony. Openable windows though. The hotel is located on a cliff above the beach with a short but steep walk down. The beach is sandy but is a surfing beach so can get quite rough and does have dangerous currents. The hotel is directly on the South West Coastal Path so good access for walkers. There is a regular local bus (no.56, bus stop opposite Bettys Shop in Mawgan Porth, 10 minute walk from hotel) between Newquay and Padstow. The spa facilities were good, steam room, sauna, jacuzzi, sundeck overlooking beach, small indoor pool and kids pool. Great sheltered outside pool with attached hot tub and sensory garden. We had half board, dining was good, lots of small dishes and very knowledgeable servers but the wine isn't cheap! Lots of small lounge areas. Car par is controlled so make sure you register your vehicle. There are a few very posh houses being built on the cliffs around the hotel so there is some noise but not too intrusive