Stayed at the castle inn hotel for 2 nights last weekend. Was a bit of a mixed bag to be fair.
Good things:
- great location
- The room was clean, very quiet, plenty of space, the bed was really comfortable and the bathroom lovely
- Great breakfast, plenty of choice. The breakfast room was nice with lovely views
Not so good things:
- the restaurant was not great. Menu was average and pretty basic (we would have really struggled to find something to eat if we would have stopped another night). The restaurant area was not that great for a hotel, we likened it to a weatherspoons, why they did not use the breakfast room at least for hotel guests is beyond me!
- The staff….virtually all staff really need to go on a customer service course. Never once did I feel valued, most of the time they said the minimum possible with no ‘thank you’s’. A couple of examples; on day 2 our pass key stopped working so I went to the reception desk. She sorted the issue but just passed the key back to me saying ‘that’s done’. No ‘I’m sorry about that’. Also, in the restaurant when you got your food there was no ‘how is your food’ we were just left to it, when they came to clear the plates away the waitress just took them without saying a word. Overall just basic common sense things that they are not doing which doesn’t reflect well on a 3 star hotel with a spa.
Despite the issues I would recommend for the location and the lovely rooms, just go elsewhere for an evening meal