4/10 Poor
Johanna
3 Sept 2024
Disliked: Cleanliness
I have stayed here often because of tgeir inside swimming pool for my grandkids. The staff have been very nice. My previous visit we were leaving and checking for everything that we needed to take. Found cigarette butts against the wall between beds, a large starter lighter behind the dresser. At that visit a homeless woman was banging on the outside window attempting to get in. That was a 3 day stay during 4th of July. That was my 2nd visit in a row that I woke up with a really terrible headache. I spoke with AM manager and at first she was cranky and when I reminded her about how much time and money that I have spent there she became pleasant and apologized. I just had a Friday and Saturday night stay again. I was so dreading the headache.. well this visit the air conditioning did not work and the hot tub was cold. On Sunday morning at 12:41 AM I went to the front desk to let receptionist know about ac. I did not expect for it to be fixed at that moment I just wanted record of time and problem. I couldn’t believe that a homeless person was in the lobby bent over in their wheelchair listening tto a speaker waving his arms around. I do feel bad for these people but I do not expect them in hotel lobby. Thank goodness that i did not wake up with that headache but i decided to check the filters on the ac. Oh my gosh they were filthy. I even have photos. In the morning when I spoke with the manager she said no discount or credit because I booked with expedia this time.
Johanna
Stayed 2 nights in Aug 2024