4/10 Poor
July
Travelled with family and small children
31 Dec 2024
Disliked: Cleanliness
The customer service since we arrive was very bad but just with one guy with glasses in the front desk. The cleaning was sincerely terrible for me. I was there with my family 7 days and they just cleaned the toilet and sink but never the shower and obviously it created mold. They tried to charge me 2 times the payment but thanks to my bank, they alert me about the charges. We always use Aloft around USA but Aloft Miami Airport was TERRIBLE. All the ladies and guy in the front desk were very kind. Not the guy with glasses he was very rude. Also you need to know they charge a deposit of $500 per room and when I checked our room, it has hair, stains in the mattress and the carpets were dirty too, I have pictures. They change our room after show how was it.
July
Stayed 7 nights in Dec 2024