The ck-in agent was NOT friendly. She did not even asked "how are you?" or said 'welcome". Then arrival night, I called for 45 min. and nobody picked up at the FD, so I had to go down and Ricardo at the FD - was super rude when asking for the linen for the Sofa. No linen for the sofa bed, the bathroom and kitchen were not clean. We had the privacy sign on but did see the Housekeeping lady every day and she was on the phone all the time and did not once ask if we needed anything. We had to go get the towels from the cart ourselves. I am a former hotelier, so I know things can happen and maybe I would have been more understanding if the staff was more hospitable. The rudeness and the lack of care was unacceptable. If you do not want to deal with people, dont be at the front desk, dont work at a hotel.