4/10 Poor
Vincent
13 Dec 2024
Disliked: Property conditions & facilities
We booked this hotel for a one night stay for travel. The lobby looks decent but it stops there. We got there at 2am after flight delays. We were exhausted. When we checked in, the king sized room we booked was downgraded to a two queen room because whomever booked us made an error blah blah.. we let that go and went up to our FREEZING cold room. It was cold all night long because the heating/cooling unit did not work properly. The worst part…. NO HOT WATER!!! Went to wash up before bed and no hot water. We were so tired, we just went to bed. Next morning had to catch an early flight and when we went to shower, NO HOT WATER!!!!! We were so angry!! I went to call the front desk on the room phone and the phone was just staged and no plugs were behind it. We left the water running on hot for 20 minutes and it became tepid so we jumped in and out. Went downstairs to get the heck out of this place and tried to get a cup of coffee on our way out and we were sternly told by the dining staff that we weren’t allowed to get coffee yet… it was 7:30am. We briefly explained the hot water situation to the guy at the desk who told us we had to go online to leave a review so here we are. This place didn’t cut it for us. Buyer beware.
Vincent
Stayed 1 night in Dec 2024