6/10 Okay
Dmitry
15 Jan 2025
Liked: Room comfort
Disliked: Staff & service
property is okey, but some improvements required
The Tony hotel is okay overall. We stayed 11 days for vacations and enjoyed SoBe. But two issues to be mentioned:
First of all rhe reception staff. They seems to be nice and polite, but ABSOLUTELLY not helpful. There is one guy (I guess he is a manager of the property) who knows how to deal with any problem, but he is Mister NO for any requests. Other staff are absolutely non-professional and don’t know anything, every time they call that guy to ask how to respond/provceed or ask you to come later (tonight, tomorrow). At the end of our stay the person at front reception was not sure … how to call a cab. It was hilarious. To sum up: the staff rather could make you new problems for guests staying at the hotel but not to resolve yours.
Second: tile floor at the bathroom. We stayed at the upper level room (Ocean Drive Deluxe King) which I guess their second expansive room. The tile in bathroom (except shower cabin) requires some maintenance and repair, because all tiles are loose on the floor. Every morning we found pieces of cement and they painfully hurt foots. We put some towels to the floor to walk there barefoot.
Oh, one more point. Hotel management: please, don’t start cleaning windows from outside at 7.50am – early in the morning some people want to sleep in their rooms.
Dmitry
Stayed 1 night in Jan 2025
