2/10 Terrible
Marina
Travelled with family
8 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay here. This was an awful decision for a one night stay in Munich when I had a layover.
I called that day prior to arrival to make sure the restaurant was open. I was told it was until 10 PM. I also called and asked about transportation to the hotel from the airport and I was told I was too late because the shuttle need to be booked 24 hours in advance. The person on the phone was extremely rude and laughed at me while on the phone call. I was traveling with my husband and my 82-year-old father with Alzheimer’s disease. When we arrived to check in, I was told the restaurant was closed and had been closed for the last month. I was also told in order to take a shuttle. I did not need a reservation 24 hours prior. At this point I was irate! I asked to speak to the manager and explained there were huge huge mistakes in communication on their part. The only thing he said he could do for me was to provide a shuttle to the airport the next day.
This hotel is a 20 minute drive from the airport. The cab to get there cost me over €80. I also asked on the phone how much the cab cost would be and I receive no answer. I was told that is not their job.
So so disappointed and can’t believe the best western name is on this place.
Oh also, I forgot to mention the extremely uncomfortable, hard beds and the scratchy old sheets.
Marina
Stayed 1 night in Jan 2025