6/10 Okay
Louise M.
17 Aug 2024
Disliked: Cleanliness
Lovely location, shame about the cleanliness and maintenance of the property
This caravan is ideally located and on a lovely quiet site. Good links with local areas with plenty to do and see. Unfortunately we arrived to the property to find it in a terrible state. Dog hair, dirt and grime throughout the bathroom and living areas. The hot tub area was also very overgrown with weeds and there was cigarette butts. Bed pillows were stained with hair on. Mattresses also had no mattress protectors in place. The general upkeep and maintenance of this property was poor and not as we were expecting from the listing and past reviews. Martin was contacted and a superficial clean/tidy up was done very promptly on the same day of arrival, however we felt it still required a deep clean. There was still ‘clean me’ written in the dirt on the window in the bathroom that was left by previous occupants. Wendy at Hemera has been lovely in assisting us and everything went smoothly in regards to her aspect of the booking/correspondence. We would not stay again and would hope our feedback to the property management and owner means there will be improvements made in regards to the cleanliness and maintenance of the property for future guests.
Louise M.
Stayed 4 nights in Jul 2024