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Neptune Village Beach Resort & Spa All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptune Village Beach Resort & Spa All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Billiards
On the beach, white sand, sun-loungers, beach towels
Garden
In-room safe, free WiFi, bed sheets, alarm clocks

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Diani Beach, Galu Kinondo, Diani Beach, 80400
  • Diani - Chale Marine National Park and Reserve
    1 min walk
  • Diani Beach
    5 min walk
  • Galu Kinondo
    7 min walk
  • Ukunda (UKA)
    23 min drive

Room options

View all photos for Deluxe Room, Garden Area

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Room, Garden Area

  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

Premium Room, Garden View

Premium Room, Garden View

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room, Oceanfront

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Room, Oceanfront

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

In-room safe, free WiFi, bed sheets, alarm clocks

Junior Suite

  • 55 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Garden Area

Superior Room, Garden Area

Superior Room, Garden Area

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Suite

  • Sleeps 3
  • 1 Double Bed

Similar properties

Property grounds
Southern Palms Beach Resort
Pool
Breakfast included
All-inclusive
Parking included
4.0 out of 5, Very good, (159)
The price is NZ$252
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Southern Palms Beach Resort

About the area

Diani Beach

With a stay at Neptune Village Beach Resort & Spa All Inclusive in Diani Beach (Galu Beach), you'll be within a 5-minute walk of Diani Beach and Diani - Chale Marine National Park and Reserve. .This all-inclusive property is 30 mi (48.3 km) from Nyali Beach and 31.4 mi (50.5 km) from Bamburi Beach.

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk - 0.1 km
  • Diani Beach - 5 min walk - 0.5 km
  • Galu Kinondo - 7 min walk - 0.6 km
  • Kaya Kinondo Sacred Forest - 7 min drive - 3.7 km
  • Tiwi Beach - 43 min drive - 18.6 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 96 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Village Beach Resort & Spa All Inclusive

Beachfront property with relaxing spa services
Neptune Village Beach Resort & Spa All Inclusive offers 78 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 78 air-conditioned rooms featuring refrigerators. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and free babysitting.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Regional cuisine at Karamu, one of the property's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 9:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 9:30 AM.
Karamu - This buffet restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Bustani - This seafood restaurant overlooks the pool and specializes in Regional cuisine. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Sailing
Snorkeling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Water fitness

Entertainment

Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Karamu
  • Bustani

Things to do

  • Fitness classes
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Children's club
  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • Lift

More

  • Beach towels
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Neptune Village Beach
Neptune Village Beach Resort
Neptune Village Beach Resort All Inclusive Ukunda
Neptune Village Beach Ukunda
Neptune Village Beach Resort Spa All Inclusive
Neptune Village Beach Resort All Inclusive
Neptune Village Beach Resort & Spa All Inclusive Diani Beach
Neptune Village Beach Resort Spa All Inclusive
Neptune Village Beach All Inclusive
Neptune Village Beach Resort & Spa All Inclusive Diani Beach
Neptune Village Beach Resort All Inclusive Diani Beach
Neptune Village Beach All Inclusive Diani Beach
Neptune Village All Inclusive

Neptune Village Beach Resort & Spa All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 32 reviews" "
Rating 8 - Good. 13 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

SAMIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 4 nights in Aug 2024

4/10 Poor

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Way too many flying insects on, yes, on the food. Flies at the dessert stations...flies at the tables when eating. Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only. I did not feel comfortable using the beach, too many unknowns approaching you. Insect, fruit flies in the rooms. Light switches are confusing.
Stayed 7 nights in Jul 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so very friendly and helpful!
Stayed 4 nights in Feb 2023

8/10 Good

Darnis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and spa
Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Stayed 4 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
Stayed 3 nights in Dec 2018

10/10 Excellent

Ruben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most beautiful experience in all my life ;-) GREAT!
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic but had a relaxing break
Probably would not go back but was ok. Needs better deco and more efficient bar staff.
Stayed 7 nights in Dec 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, and fairly good accomodation arrangements. The staff was awesome!
Stayed 2 nights in Nov 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for couples, families, & groups
Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
Stayed 2 nights in Jun 2017

8/10 Good

hatim, mombasa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice hotel
pleasing experience, would go back if rate is lower.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Beach front location
The stay was ok. Hotel staff generally slow to respond but the food was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ricardo Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

10/10 Excellent

Lala, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday resort
Staff very Friendly, Food is Very Good, Clean and great location

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Philip, Ithaca

Liked: Property conditions & facilities, room comfort
Confusing rules, rude front desk person
After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.

4/10 Poor

Dunc6012

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired and of a standard below other Diani hotels
The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.

6/10 Okay

Ali, Mombasa

Disliked: Cleanliness
So so hotel. Would not stay again.
Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.

10/10 Excellent

RICK, Middle East, Gulf States

Liked: Staff & service, property conditions & facilities
Great comfortable relaxing outdoor facilities.
The outdoor facilities are wonderful, relaxing and perfect for a holiday with one exception; the beautiful beach is not comfortable with the relentless Hawkers "Beach Boys" incessantly following you trying to sell exactly the same things. They ruin the beach and made it off limits. You can hardly ever take a quiet walk along the beach. The staff Entertainment Crew - Animation - are friendly, personable and make the facility lively day night with activities from, Swahili lessons, pool exercise, stretching, Football on beach, Volleyball, etc and nighttime shows and production and games. All Inclusive resort offers quality food at fair price, however optional activities (water sports, spa etc) are hawked by 'on commission' staff daily. "Pay for" items include everything else - one must pay for water in rooms and phone calls etc. This is definitely a 4 Star Resort for its facilities but the Decor and cleanliness is below par and dated. I would definitely come back but i might check out other hotels and resorts in the area. I design and build resorts in the Middle East and South East Asia; and visit Hotels around the world: These 3 Hotels; Neptune Palms, Neptune Village and Neptune Paradise (closed for repairs) are owned by one man, they need to be improved to maintain 4 star rating. The Staff and mid level staff are amazing, the mangers need people skills, especially in front of guests.

6/10 Okay

Kristiina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what expected
Hotel was not what we expected. Over priced, more like 2 stars. Pools were old and dirty. Food was not good,very little options. Sunbeds were broken. Service was really slow,and mostly drinks that they served were not cold at all. Over all the hotel needs to be renovated. We had all inclusive (not a good option in this hotel). Our room balcony door has to be forced to open (old,did not work anymore). Good thing was our rooms bed and sheets,those were nice. I don't recommend to pay much for staying in this hotel. We also spend nights other hotels in Diani beach and those were more nicer and more value of the money.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hermann Claudius

Stayed 1 night in Nov 2023

10/10 Excellent

Bjarne

Stayed 7 nights in May 2022

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service, room comfort
Bisschen in die Jahre gekommen, aber top Anlage und der Strand.
Stayed 9 nights in Dec 2020

10/10 Excellent

felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Très beau cadre Rien à dire de négatif
Stayed 4 nights in Jun 2019