2/10 Terrible
Alexandra
Travelled with partner
4 Dec 2024
Disliked: Staff & service
The stay was fine, the staff was kind of rude to us whenever we had any questions. They told me at the beginning of my trip that I had paid in full and had no amount owing. This is true, I paid fully through Expedia months before our trip from Nov 26-29, 2024. At the end of our trip during check out, the front desk lady said we had no balance owing and were good to go. That same day, I found two pending charges on my credit card for $140.10 and $390.00. I asked the front desk lady what those were and she said they won’t be charged, I owe nothing. I get home and on December 2, 2024, I have a charge posted to my card from the hotel of $542.47. I’ve tried to get in touch with the hotel but I left a message and no one is returning my calls. I also sent in an online inquiry and no one is responding to that either. I do not recommend staying at this hotel. They scammed me.
Alexandra
Stayed 3 nights in Nov 2024