I checked in on app but still had to do everything at the front desk. Not a big deal but other hotels I've stayed at that had app check-in, I got a digital key and didn't need to do anything else. We arrived at 4:30pm and the room wasn't ready; they said they still had to clean it. When we finally got our room, the thermostat was turned completely off so it was super hot and stuffy in the room and took a good 30 min to cool off. The room was the tiniest room I've ever stayed in. It would barely fit 1-2 people, but certainly not 4, like our family. There was still trash in the bathroom trash can when we first got in the room. The 3rd day we were there, our key wouldn't work for the elevator or our room (and the digital one wouldn't work either), so I had to go back down to the desk to see what was wrong (thankfully others were on the elevator so I could get back down! You have to use your room key to go up and down the elevator). They blamed the keys not working on me putting it too close to electronics, even though the digital key on the app wasn't working either. Apparently we had been "checked out", even though we still had 2 nights left on our stay.
I chose this hotel because it had better reviews than the one I stayed at previously, since it was closer to what we wanted to do. But I would definitely choose the other one 10 times over this one.