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Hilton Garden Inn New York/Central Park South-Midtown West

3.5 star property

Photo gallery for Hilton Garden Inn New York/Central Park South-Midtown West

Front of property - evening/night
Reception
Breakfast, lunch and dinner served
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping

Explore the area

Map
237 West 54th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪7 min walk‬
  • Rockefeller Center
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds (Drinks & Snacks)

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Living area

Junior Suite, 1 King Bed, City View

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bay View (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Bay View (Hearing)

  • Bay view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, City View

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, City View

  • City view
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, City View

  • City view
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

A stay at Hilton Garden Inn New York/Central Park South-Midtown West places you in the heart of New York, steps from Broadway and Broadway Theatre. .This hotel is 0.3 mi (0.5 km) from Central Park and 0.3 mi (0.6 km) from Times Square.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 7 min walk - 0.6 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • Manhattan Cruise Terminal - 18 min walk - 1.6 km
  • Grand Central Terminal - 3 min drive - 2.1 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 7 Av. Station (E 53rd St.) - 3 min walk
  • LaGuardia Airport (LGA) - 37 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪99 Cent Fresh Pizza - ‬1 min walk
  • ‪Pret A Manger - ‬2 min walk

About this property

Hilton Garden Inn New York/Central Park South-Midtown West

Hotel with a fitness center, steps from Broadway
Hilton Garden Inn New York/Central Park South-Midtown West offers 401 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 401 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands and a banquet hall.
Grab a bite to eat at the hotel's steakhouse, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). To-go breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in New York? This hotel has facilities measuring 800 square feet (74 square meters), including conference space. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Onsite venue - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 75 per day)
  • Secured, covered valet parking on site (USD 95 per day)

Food and drink

  • Daily breakfast to-go available 6 AM to 11 AM for a fee: USD 22 to 22 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 800 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 67

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 22 to 22 per person
  • Covered self parking fee: USD 75 per day
  • Covered valet parking fee: USD 95 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 67 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn New York Central Park South-Midtown West
Hilton Garden Inn Park South-Midtown Hotel
Hilton Garden Inn Park South-Midtown Hotel New York Central West
Hilton Garden Inn New York/Central Park South-Midtown West Hotel
Hilton Garden Inn York/Central
Hilton Garden Inn New York/Central Park South Midtown West
Hilton Garden Inn YorkCentral
Hilton Garden Inn New York/Central Park South-Midtown West Hotel

Hilton Garden Inn New York/Central Park South-Midtown West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 775 out of 1872 reviews
Rating 8 - Good. 489 out of 1872 reviews
Rating 6 - Okay. 312 out of 1872 reviews
Rating 4 - Poor. 147 out of 1872 reviews
Rating 2 - Terrible. 149 out of 1872 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Property conditions & facilities
Great location
Stayed 2 nights in Jan 2025

4/10 Poor

Tabatha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service ever! I will never again stay at a Hilton property and they should be ashamed of themselves the way they treated me and my family!
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really terrible, believe the reviews

My stay was terrible. I made this reservation in a hurry last minute on my mobile phone while I was traveling in Europe, and it was a mistake. My stay was a very long 10 days. I thought I was booking the regular Hilton hotel, but only realized it was the Hilton Garden Inn upon arrival. Never stayed in one before. When my taxi pulled up late at night, I was horrified. It looked bad from the outside. Believe the reviews - the elevators were horrendous. One elevator was not working like all the reviewers said, it hasn’t been working for years. The other two elevators were beyond slow. I travel a lot and in all my years traveling, I have never seen service staff use the guests elevators like this hotel. All the housekeepers, handyman, everyone uses these two very slow guests elevators, making it so much worse. To make things worse, during my ten days stay, the staff’s key cards don’t work well, and they frequently cause the elevators to stall. All the guests were so annoyed with these elevators. And, they make the worst noise while going up or down, it’s scary as you feel like it’s going to break down and you will be stuck in it. The staff were really bad as well. They are mostly young and always talking to themselves and making guests wait at the front desk. They also take forever to answer your questions and when they do, the tone and expressions make one feel like you are a bother to them. Only good staff I encountered my entire stay was the front desk manager.
Stayed 10 nights in Jan 2025

10/10 Excellent

Razeenah

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffery, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location. Very close to time square and broadway shows
Stayed 3 nights in Jan 2025

8/10 Good

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the staff and convenience of this property. The elevators are slow and always so full, plan ahead and give yourself time to get stuck in the hallways or getting down the stairs, but otherwise great little hotel. We stayed a week and would definitely go back!
Stayed 7 nights in Dec 2024

6/10 Okay

p a

Travelled with family
Disliked: Staff & service

Housekeeping policy

Housekeeping was not performed
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Awful

No amenities. Beds are uncomfortable. Rooms are small. Not willing to work with customers.
Stayed 4 nights in Dec 2024

10/10 Excellent

Raffi

Stayed 6 nights in Jan 2025

6/10 Okay

Wendy

Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Great location and lovely stsff
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Very convenient to everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and comfortable room. No complaints! Can easily walk to Central Park, Times Square, broadway etc. and close to the subway. The lifts can be busy at times, but we were on the 3rd floor so mostly took the stairs anyway. Would definitely stay here again!
Stayed 3 nights in Jan 2025

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness, staff & service

Needs an update.

The hotel is dated. Elevators are slow, room very dark, heat difficult to adjust. The handle in the shower wouldn’t stay as adjusted. Staff is very welcoming
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

It was in a great location, and the staff was wonderful. The only things that keep me from giving five stars across the board are that the heater was quite noisy and that, while we didn't request daily housekeeping service, it started happening anyway. Seemed kind of a waste.
Stayed 7 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and the hotel staff was very friendly! The elevator was slow during peak times but a sign is posted.
Stayed 4 nights in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and roomy and close to Central Park, time square and everything that we wanted to see near midtown. Would stay there again.
Stayed 3 nights in Jan 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, the hotel is fine, and the staff was very nice. However, one of three elevators is out of commission which led to frequent LONG lines in lobby to use the elevators
Stayed 7 nights in Jan 2025

6/10 Okay

sirel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great as well as the location. The problem was the elevators. Only 2 elevators for a 36 floor building was completely un acceptable. Prepare to wait 15 minutes for the elevator to arrive every time, rush hour or not.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Aimee

Stayed 2 nights in Jan 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Good hotel, excellent value for money, great location. One elevator was broken leading to long lines. Room was small but clean and comfortable.
Stayed 3 nights in Jan 2025