6/10 Okay
James
Travelled with partner
22 Oct 2024
Liked: Cleanliness, staff & service
Property is in a great location near Central Park but really needs some TLC! Upon walking into the lobby, there was a bucket to catch leaks and 20 pieces of luggage which people had stored after checkout. These did not seem secure at all. One elevator shared between guests and staff made for some long waits. While our room was comfortable and quiet, the A/C-heating unit made so much noise that we couldn’t keep it on. We had to open the windows to cool our room down at night. Also, the toilet roll fixture was lose on the wall and coming apart. Tub water was tinted brown but sink water was clear. On the bright side, the staff was exceptional and our bed was really comfortable. Again, this is a great area between Central Park and the Amsterdam/Columbus Avenue areas full of restaurants and shops.
James
Stayed 4 nights in Oct 2024