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Lotte New York Palace

4.5 star property

Photo gallery for Lotte New York Palace

Lobby lounge
Lobby lounge
Plasma TV, pay films
City view
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • Rockefeller Center
    ‪7 min walk‬
  • Grand Central Terminal
    ‪10 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 112 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

  • City view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

  • City view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner (Corner with Pantry)

City view

Suite, Corner (Corner with Pantry)

  • City view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

City view

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

In-room dining

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Premium bedding, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds (Palace, King and Two Doubles)

  • City view
  • 71 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Premier Room, 1 King Bed, Accessible, View

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Accessible, View

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

City view

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 156 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, View (Cathedral View)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, Accessible, View (Skyline)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Cathedral View)

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Tower (King)

  • City view
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Cathedral View)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Cathedral View)

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner (Corner)

  • City view
  • 112.4 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

  • City view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, View (Skyline)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, View (Skyline)

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

  • City view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

In-room dining

Room, 2 Double Beds, Tower

  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

  • City view
  • 71 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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About the area

New York

Lotte New York Palace is centrally located in New York, a 3-minute walk from 5th Avenue and 7 minutes by foot from Rockefeller Center. .This family-friendly hotel is 0.6 mi (1 km) from Central Park and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 7 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 0.9 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Essen Slow Fast Food - ‬3 min walk
  • ‪Inside Park at St Bart's - ‬3 min walk
  • ‪Toasties - ‬1 min walk
  • ‪Empellon - ‬3 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Luxury hotel with a full-service spa and a health club
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
Stay in one of 909 guestrooms featuring plasma televisions. Premium TV channels provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a steam room. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Enjoy a meal at Gold Room or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 90 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 90 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 958 out of 1411 reviews
Rating 8 - Good. 228 out of 1411 reviews
Rating 6 - Okay. 128 out of 1411 reviews
Rating 4 - Poor. 58 out of 1411 reviews
Rating 2 - Terrible. 39 out of 1411 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Garrett

Stayed 4 nights in Jan 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 3 nights in Jan 2025

10/10 Excellent

Chester

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. I do wish that you could more quickly get to the subway. Also, the restaurants nearby did not impress us much.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service
The rooms are Holiday Inn Standard at most, showering in a bath tub is just not what you without expect at a hotel that’s called The Pallace and charges rates according to its name. The beds are mediorce and the HVAC, too
Stayed 6 nights in Dec 2024

10/10 Excellent

Harold

Stayed 2 nights in Jan 2025

10/10 Excellent

ULISES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view of nyc
Stayed 4 nights in Jan 2025

10/10 Excellent

Simon James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Fantastic staff
Great stay. Because of business travel, I have stayed at many hotels in NYC. The Lotte New York Palace is my favorite. While there are some very nice hotels in NYC, the location and the staffing of this hotel sets it apart. I truly marvel at the friendliness of the staff. Special kudos to Maurice in security. He manages the throngs of visitors and tourists in a very very nice way. He even helped take a picture of my wife and me in front of the courtyard Christmas tree.
Stayed 5 nights in Dec 2024

8/10 Good

Raevena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property, was close to a lot of attractions and was a very nice building. The Christmas decor were beautiful, glad we got to see them before they were taken down.
Stayed 4 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lotte New York Palace is an absolutely beautiful hotel and a great place to stay whether it’s for business or just to see the City.
Stayed 6 nights in Dec 2024

6/10 Okay

Abdulaziz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Ruslan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old hotel, not worth its price with bad staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Stayed 4 nights in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard and Jennifer

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Swati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Excellent service!
Stayed 2 nights in Jan 2025

10/10 Excellent

Michele

Stayed 3 nights in Dec 2024

10/10 Excellent

Xóchitl Claudia, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rene the manager was very helpful he got us inn on a very early check inn without any additional fees. The hotel is beautiful, everything is within walking distance. The only thing I wasn’t too happy about, was the room service/restaurant options at the hotel are pretty limited, but I still would recommend this property, specially during the Christmas season. Starting your day by going down to the lobby and seeing the beautiful decorations and crossing the street to St. patrick’s cathedral to start your day is priceless. If you can get the room with view of the cathedral do it! worth every penny!
Stayed 5 nights in Dec 2024

10/10 Excellent

Dena

Stayed 4 nights in Dec 2024

10/10 Excellent

Nicole, Biloxi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience! Room had some dust and older spots on rug but bed was super comfortable and clean!! Staff was exceptional, welcoming, kind and proficient.
Stayed 1 night in Jan 2025

10/10 Excellent

Lindita

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the view from the windows Was amazing
Stayed 4 nights in Dec 2024