With a stay at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel in Niagara Falls (Clifton Hill), you'll be steps from Oakes Garden Theatre and 3 minutes by foot from Queen Victoria Park. .This casino hotel is 0.2 mi (0.4 km) from Fallsview Indoor Waterpark and 0.4 mi (0.6 km) from Casino Niagara.
What's nearby
Clifton Hill - 2 min walk - 0.2 km
Fallsview Indoor Waterpark - 3 min walk - 0.3 km
Casino Niagara - 6 min walk - 0.5 km
Fallsview Casino - 18 min walk - 1.6 km
Horseshoe Falls - 4 min drive - 2.6 km
Getting around
Niagara Falls, ON (XLV-Niagara Falls Train Station) - 7 min drive
Buffalo Niagara Intl. Airport (BUF) - 36 min drive
Restaurants
Falls Avenue Resort - 1 min walk
Sweet Jesus - 2 min walk
SkyWheel - 9 min walk
Tim Hortons - 5 min walk
Boston Pizza - 4 min walk
About this property
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel
Hotel with 2 restaurants, steps from Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Stay in one of 234 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Relax at the full-service spa, where you can enjoy massages and facials. Gambling sorts can try their luck at the casino, while others may prefer a water park (surcharge) or a sauna. Additional features at this hotel include concierge services, an arcade/game room, and shopping on site. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Grab a bite to eat at The Rainbow Room, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Niagara Falls? This hotel has 7578 square feet (704 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Languages
Chinese (Mandarin), English, Hindi
Property amenities
Internet
Available in all rooms: WiFi
Parking and public transport
Self parking on site (CAD 40 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available
Free casino shuttle
Food and drink
Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
2 restaurants and 1 coffee shop/cafe
1 bar
Restaurants on site
The Rainbow Room
Prime Steakhouse
Starbucks
Things to do
Arcade/games room
Evening entertainment
Fitness centre
Full-service spa
Sauna
Shopping
Water park access (surcharge)
Family friendly
Arcade/games room
Fridge (on request)
Conveniences
Ballroom
Lift
Front-desk safe
Reception hall
Guest services
24-hour front desk
Concierge services
Housekeeping (on request)
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
Business centre
Conference space (7578 square feet)
Meeting rooms
Spa
Aromatherapy
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Sauna
Spa open daily
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Handrails in stairwells
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
More
40 casino gaming tables
1700 casino slot machines
Casino (95000 square feet of space)
Casino VIP room
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Heating
Bathroom
Free toiletries
Hairdryer
Private bathroom
Towels
Entertainment
55-inch flat-screen TV
TV channels
Premium channels
Food and drink
Coffee/tea maker
Fridge (on request)
More
Iron/ironing board
Phone
Policies
Check-in
Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Renovations and closures
The property will be renovating from October 9 2024 to December 19 2024 (completion date subject to change). The following areas are affected:
Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: CAD 100 per accommodation, per night
7.90 percent destination fee will be charged
Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
Additional inclusions
Fitness center access
In-room bottled water
In-room coffee
Internet access
Newspaper
Phone calls
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
Self parking fee: CAD 40 per night (in/out privileges)
An in-room refrigerator is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 563 out of 1851 reviews" "
10 - Excellent
563
Rating 8 - Good. 437 out of 1851 reviews" "
8 - Good
437
Rating 6 - Okay. 331 out of 1851 reviews" "
6 - Okay
331
Rating 4 - Poor. 256 out of 1851 reviews" "
4 - Poor
256
Rating 2 - Terrible. 264 out of 1851 reviews" "
2 - Terrible
264
7.4/10
Cleanliness
7.8/10
Staff & service
7.0/10
Amenities
6.4/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Poor
MARK, Deer Lake
Travelled with partner
23 Aug 2024
Disliked: Property conditions & facilities
Close to all amenities, but room was very small, no fridge for beverages and outdated.
MARK
Stayed 1 night in Aug 2024
6/10 Okay
stephen
23 Aug 2024
Not worth the money spent…
Over priced for a one night stay. For that money there was no breakfast. Also $40 dollars parking for one night. Will never stay there again.
A lot of hidden fees. I upgraded my room online in March and when I got there in August was told they didn’t have the room for me because I requested a queen size bed, they didn’t get ahold of me to let me know about it at all! This was a birthday weekend that I wanted to be special with a fallsview room but nope I got a parking garage view instead!! Never going there again!!
Donna
Stayed 3 nights in Aug 2024
4/10 Poor
Janet
Travelled with family, Travelled with family and small children
20 Aug 2024
Disliked: Staff & service
It was a good hotel close to Clifton Hill and view of the falls. The rooms were clean bed comfortable but hard to cool temp of the room.
Upon Leaving hotel the service manager at check in desk was rude she did not explain in a professional manner about all the extra fees plus tax on tax price gouging and made it customer problem. Not good customer curiosity service
Breakfast was good but not worth $25 per person. Rooms were subpar. No airconditioning. When asked they added a fan. View was only if we were up against the window. Paid for a falls view room
Jason
Stayed 2 nights in Aug 2024
10/10 Excellent
Altagracia
Travelled with partner
17 Aug 2024
Liked: Amenities
The location is spectacular very accessible to the attraction especially the falls. Room i got is quiet not a view but clean. Staffs are accommodating and kind
Upon arrival after a long flight and drive to Niagara, we got checked in and went to our room when we realized it wasn’t the room we had paid for. We booked a King size Falls View & ended up in a box of a room facing 2 brick walls. When we called the front desk they told us that we were “upgraded” to the room we were in. If we weren’t there for only one night this wouldn’t have been as big of a deal, although we spent good money on the room. We spoke to the manager in the morning and he initially offered us free breakfast to compensate which was a slap in the face, he then moved up to a $25 discount … again a slap in the face. The gentleman beside us was complaining about bed bugs and had videos of them all throughout his room. The rooms were dirty, couches were stiff, there was mold and dirty in the corners in the bathroom. This hotel is just a NO GO ! Do not stay here.
Tiny rooms. Bed was not to comfortable. No refrigerators or microwave in room.
michael
Stayed 2 nights in Aug 2024
6/10 Okay
Wilbert
Travelled with family
15 Aug 2024
Disliked: Amenities
The property is located across the street from the Niagara Falls, walkable to different attractions such as SkyWheel and has direct connections to the casino.
Slow staff services and incomplete in-room amenities like ref and microwave oven.
The King bed was broken down like a saddle, and noisy each time someone moved.
Russell
Stayed 2 nights in Aug 2024
6/10 Okay
Mojtaba
Travelled with family
15 Aug 2024
Liked: Staff & service, amenities
We got the premium, the room was smaller than expected. While booking it said top floor, it was not. There was a second elevator to go to the last two floors. Biggest problem, there was a door between our room and the room which was a suite and noise could easily go across. Overall it is also not very clean and up to date. Perhaps the same for the region as Niagara is an extremely busy area.
No room service. Many rooms have no view to the outside at all and overlook the interior pool which is gloomy. Pool looks like it's in an industrial setting.