2/10 Terrible
Drema
19 Oct 2024
NO REFUND FOR YOU!!
We were there because Three Dog Night was playing at The American Music Theater in Lancaster on Saturday night. (We got there Friday evening.) Three Dog Night canceled the concert due to a band member having an emergency. We had booked 2 nights, but only stayed one night and when I asked for a refund for the 2nd night, they denied our request. I was told by the front desk to call Expedia to ask them. I called Expedia and they said that they had to ask the Hilton Garden Center Inn Lancaster, and after talking to them, they confirmed that we stayed one night instead of 2 but said they stand firm and will not refund our money. Really Hilton... that is very poor customer service.
Drema
Stayed 2 nights in Oct 2024