Seralago Hotel and Suites Main Gate East

3.0 star property

Photo gallery for Seralago Hotel and Suites Main Gate East

Children's play area - outdoor
Exterior
In-room safe, laptop workspace, iron/ironing board, free WiFi
Lobby
Premium Suite, 1 Bedroom

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Outdoor space
  • Hot tub
  • Barbecue grill

Explore the area

Map
5678 West Irlo Bronson Memorial, Highway, 2, Kissimmee, FL, 34746
  • Old Town
    ‪4 min walk‬
  • Fun Spot America
    ‪6 min walk‬
  • Disney Springs™
    ‪12 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪29 min drive‬

Room options

Family Suite (Kid's Suite)

  • 27 sq m
  • Studio
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed

Premium Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds, 1 Twin Murphy Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds, Poolside

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Kissimmee

Located in Kissimmee, Seralago Hotel and Suites Main Gate East is in the entertainment district, a 4-minute walk from Old Town and 6 minutes by foot from Fun Spot America. .This family-friendly aparthotel is 1.3 mi (2.1 km) from Falcon's Fire Golf Club and 2.4 mi (3.8 km) from Celebration Golf Club.

What's nearby

  • Old Town - 4 min walk - 0.4 km
  • Fun Spot America - 6 min walk - 0.5 km
  • ESPN Wide World of Sports Complex - 10 min drive - 7.2 km
  • Epcot® - 11 min drive - 9.4 km
  • Disney Springs™ - 12 min drive - 10.5 km

Getting around

  • Poinciana Station - 18 min drive
  • Brightline Orlando Station - 21 min drive
  • Orlando Intl. Airport (MCO) - 29 min drive

Restaurants

  • ‪World Food Trucks - ‬8 min walk
  • ‪World Showcase of Flavors Food Truck - ‬11 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Flippers Pizzeria - ‬7 min walk
  • ‪Mr And MRS Crab - ‬6 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Seralago Hotel and Suites Main Gate East

Family-friendly aparthotel with 2 outdoor pools and a fitness center
Seralago Hotel and Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 614 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access is available to keep you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided on request.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a steam room. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the aparthotel's room service.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kissimmee? This aparthotel has 1195 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Room service is available.

Languages

Dutch, English, French, German, Portuguese, Spanish

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Fenced pool
  • Heated pool
  • Hot tub
  • Pool gate
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Car hire
  • Car not required
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Playground
  • Pool gate

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Room service
  • Wet bar

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: USD 10 per night

Bathroom

  • 1 partially-open bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1,195 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a hospital

Things to do

  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Gym
  • Heated pool
  • Outdoor tennis court
  • Shopping
  • Volleyball
  • Ecotours nearby
  • Golfing nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 614 units
  • Access via exterior corridors
  • Banquet hall
  • Connecting units available
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 20.44 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Laundry facilities
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Seralago
Seralago Hotel Main Gate
Seralago Hotel Main Gate East
Seralago Main Gate
Seralago Main Gate East
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel Main Gate East Kissimmee
Seralago Main Gate East Kissimmee

Seralago Hotel and Suites Main Gate East Reviews

Reviews

4.8
Rating 10 - Excellent. 317 out of 2247 reviews
Rating 8 - Good. 215 out of 2247 reviews
Rating 6 - Okay. 332 out of 2247 reviews
Rating 4 - Poor. 390 out of 2247 reviews
Rating 2 - Terrible. 993 out of 2247 reviews

4.4/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Pashalis

Stayed 4 nights in Jan 2025

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirtiest place ever nothing like the photos

Don’t waste your money. Lights in the room didn’t work. Everything on the bathroom had mold. Don’t even take bed sheets off or you will throw up. Room 256 was mine just in case.
Stayed 1 night in Jan 2025

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I have ever stayed in

When we checked in they charged us an unexpected "service fee".We checked in as a family of 5 and they only supplied 2 large bath towels. When I asked the front desk for more towels they said they didn't have any. There was no tub stopper so the kids couldn't take a bath. When I asked the front desk for one they said they would get us one in the morning but one never showed. There was only 1 bar of soap. The lock looked like it was about to fall off the door. The bathroom itself was dirty and at one point the ceiling fell down onto the sink and there were termites crawling around on it. The hallway lights leading to the room were out so it was dark getting to the room. And there were 2 TVs in the room, niether of which worked.The pillows on the beds felt like they were filled with some sort of popcorn material. And the carpet was sticky and disgusting. None of the restaurants in the hotel were open. It looked like a post-apocalyptic scene.
Stayed 3 nights in Dec 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service
Staff at check in was great. The room was clean. Only thing was there was litter on the ground and some guest left Garbage out for the strays to get into.
Stayed 2 nights in Jan 2025

2/10 Terrible

Paolo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
if i could give this property zero stars i would it was beyond the worse hotel i’ve ever been to . room smelled like smoke and the tv didn’t work , hair all in the bathroom and when we went to complain to the workers they gave us 2 other rooms to chose from and those rooms were terrible to it was extremely filthy .
Stayed 1 night in Nov 2024

6/10 Okay

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

We were put in a room with damp bedding the heater didn’t work, the toilet didn’t flush and the walls had damages. So they moved us to a different room but the maid service only comes once a week. And the toilet paper was an industrial super roll that didn’t fit in the paper roll in the restroom
Stayed 7 nights in Jan 2025

10/10 Excellent

Brendan

Stayed 3 nights in Jan 2025

6/10 Okay

Terri

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They have the best rates in town but, we bring our own sheets and towels because in the past the linens have not been clean.
Stayed 1 night in Jan 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
No maintenance at all, updated. Scary.
Stayed 2 nights in Oct 2024

2/10 Terrible

MARTIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimas instalaciones

Pésimas instalaciones, muy viejas y sin mantenimiento, necesita todo el hotel una completa reacondicion,
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at All Costs – A Terrible Experience! I’ve stayed in countless places over the years, but this was by far the worst. From the moment I walked in, it was clear this room was nothing like what was advertised. The pictures online were clearly outdated and modified — what I was shown was a complete lie. The room was filthy, with stains on the carpet, dust everywhere, and the bathroom had mold in the corners. When I approached customer service to express my concerns, they were rude and unhelpful. Instead of offering any resolution, they just brushed me off. It was frustrating, to say the least. If you’re looking for a comfortable stay with honest service, I would highly recommend looking elsewhere. This place is not worth the money or the hassle.
Stayed 10 nights in Dec 2024

2/10 Terrible

Jaspreet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smelling with smoke although it was non smoking room, manager said cannot do anything. Could not sleep all night started having breathing issues. Checked out next morning to stay in another hotel. No bedding provided for sofa bed when asked for it, manager said come to main office to get it, could not deliver to room. Mattress of the sofa bed was way smaller than the frame one person can barely fit although two people were supposed to sleep on it. Microwave and Fridge were in the bathroom area next to sink.
Stayed 4 nights in Dec 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great getaway

Stayed 1 night in Jan 2025

4/10 Poor

Sayu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old town is so good
Stayed 3 nights in Dec 2024

2/10 Terrible

Sol, Brandon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the most getto and terrible. No hot water, AC unit dont work properly, curtains broken and.barely privacy, keys to room do not work, security is the most rude any one could imagine. This place should be completely remodle. Worth experience in my life of course we get for what we pay. The only good I have to say is the location. Thats it!!! I DO NOT RECOMMEND THIS PLACE AT ALL!!
Stayed 2 nights in Jan 2025

2/10 Terrible

Marta

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en muy mala condición. Yo fui con mi esposo y mis dos niños, y nos tuvieron que mover de habitación (el baño no funcionaba y el piso estaba demacrado sucio). El segundo cuarto tenía la tasa de baño rota el piso sucio, las sábanas de la cama usadas, la puerta rota. Y muchas cosas más, nada que ver con las fotos que tienen publicadas. Realmente tuve una muy mala experiencia con el hotel y el personal.
Stayed 4 nights in Dec 2024

2/10 Terrible

Prateek

Business traveller

Worst stay ever

This was most terrible stay I’ve ever had. Bathroom is stinky, room is not at all in good shape, bed mattress is all broken, linens are not clean and on top, no hot water coming in the room.
Stayed 3 nights in Jan 2025

4/10 Poor

Manuela

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrendous

I only stayed one night and would have not stayed that first night if it had not been too late. I paid ahead for 5 nights and only stayed one. The room was very dirty. There was mold in the room; on the carpet; furniture and n the bathroom. The smell in the room was horrendous. It smelled like mold and urine. The mini fridge door was rusted on 1/4 of the bottom. Half of the outdoor lights did not work which made it dangerous to leave the room at night. The last straw was seeing roaches crawling on the wall. I’m shocked that this place has not been shut down by the health department. I’m still trying to get my refund.
Stayed 5 nights in Dec 2024

2/10 Terrible

Vinicius

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not what the pictures shows, there were bugs and the room floor was filthy, and the room door didn't even lock properly. I recommend everyone to stay away from this place. Go spend your money somewhere that you'll enjoy.
Stayed 2 nights in Jan 2025

2/10 Terrible

Manilia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs to be updated
Stayed 5 nights in Dec 2024

2/10 Terrible

Milan

Disliked: Cleanliness, property conditions & facilities
We had horrible smelling room so the only positive thing about this property was they allowed us to change the room which was not stinky and moist otherwise I would ask for refund this place needs to be renovated or shut down
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Estaba muy sucio , olía mal , se veía como una propiedad abandonada .
Stayed 1 night in Dec 2024