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DoubleTree by Hilton Ottawa Downtown

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Sports facility
Terrace/patio
Breakfast, dinner, brunch served; international cuisine
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Rideau Centre
    1 min walk
  • University of Ottawa
    2 min walk
  • Rogers Centre Ottawa
    3 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    16 min drive

Room options

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About the area

Ottawa

With a stay at DoubleTree by Hilton Ottawa Downtown, you'll be centrally located in Ottawa, steps from University of Ottawa and 4 minutes by foot from Rideau Canal. .This eco-certified hotel is 0.3 mi (0.5 km) from Byward Market Square and 0.6 mi (1 km) from Parliament Hill.

What's nearby

  • Rideau Centre - 1 min walk - 0.1 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 6 min walk - 0.5 km
  • Parliament Hill - 12 min walk - 1.1 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 283 guestrooms featuring espresso makers and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an indoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at The Albion Rooms, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Ottawa? This hotel has 1905 square feet (177 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 33 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 25 for adults and CAD 12.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Albion Rooms

Things to do

  • Access to nearby indoor pool
  • Bike rentals
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (1905 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Front entrance ramp
  • Hand-held shower head
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Self parking fee: CAD 33 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 851 out of 1619 reviews" "
Rating 8 - Good. 449 out of 1619 reviews" "
Rating 6 - Okay. 166 out of 1619 reviews" "
Rating 4 - Poor. 86 out of 1619 reviews" "
Rating 2 - Terrible. 67 out of 1619 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great spot to stay
Location is great. Rooms clean and comfortable. I would book again .
Stayed 1 night in Aug 2024

10/10 Excellent

Murray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
This hotel is centrally located, recently updated and very comfortable. We found everything we wanted within walking distance. The reception staff were fantastic and the warm cookies were a great touch.
Stayed 1 night in Aug 2024

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel. Conveniently located near Rideau Street, the Rideau station (public transit), and CF Rideau (a large shopping centre). It is within walking distance of a few key areas such as the Rideau Canal and Parliament Hill. The room is quite standard: it was modern and clean. Overall, it is a good mid-range hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

vita

Stayed 2 nights in Aug 2024

2/10 Terrible

Laytisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Michele

Disliked: Staff & service
Hotel in a fantastic area near the Byward market and Rideau Centre. All walkable. A lot of construction in the area so driving is chaotic and not a big pull through to unload anything. Staff at front desk not exactly friendly. Parking was under renovations so was a hassle to find spots in area around hotel as the shopping mall is right there and spots full. When your daughter is hesitant to ask for a toothbrush from same person at front desk who checked us in, there may be a customer service issue developing. Otherwise a good place to stay if you are looking for somewhere close to the tourist spots.
Stayed 1 night in Aug 2024

6/10 Okay

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, staff and room. Coffee maker in room was so loud it wakes up the neighbors, and grabbing a 2 coffees downstairs was $9 after paying hundreds for the room, this is unacceptable. Albion restaurant is overpriced for average food
Stayed 3 nights in Aug 2024

4/10 Poor

Donald

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel needs all staff to be on same page. One staff told me I could keep my cooler in the hotel walk in freezer overnight. I've done this 15 times in the past 15 years I've stayed at hotel. When I went to put it in desk clerk told me I can't put it in. Fine - but this needs to be the same across all staff so I can make alternate arrangements for the cooler.
Stayed 3 nights in Aug 2024

8/10 Good

Marlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Liked the location of the hotel; close to everything and I could walk everywhere. Didn't like that I asked to check out a day early because of a family illness and was told that I still would be charged for the final day
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in close proximity to Byward market and the Rideau centre. It was a little noisy when I went due to construction but the amenities were great and the breakfast was top notch. I would stay here again.
Stayed 4 nights in Aug 2024

8/10 Good

Tam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jul 2024

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amnities.
Stayed 2 nights in Aug 2024

2/10 Terrible

Colin

Travelled with family
The power was off in the hotel for maintenance from 10pm to 6am so we had no lights, wifi or elevator usage. They should have comped us for the night but instead gave us a breakfast voucher. Pretty underwhelming response to such a major inconvenience.
Stayed 1 night in Jul 2024

8/10 Good

Brigitte

Stayed 1 night in Aug 2024

10/10 Excellent

Meijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is not a 4 star hotel. It is 3.5 aspiring to be 4. I would not stay here again. When booking through Expedia on June 3rd, there was no mention of the upcoming renovation on their parking garage. I expected to park at the hotel and have in-out privileges but had to use indoor parking at the mall next door with no in-out privileges. It took 20 minutes of wandering around the mall with my bags to find my way back to the hotel. I was upset when I arrived and made that very clear to the afternoon manager. She admitted to me that they had added the note about the parking situation to their website a week prior in response to other customer complaints. She offered free breakfast but I declined. She told me the day manager would contact me. This never happened. I was very clear that I would be leaving a negative review. What else was bad? How about a maid knocking on my door at 8:50am to clean? Or a TV too far away from the bed to be useful, lacking channels like NBC, ABC, CBS, CNN, Discovery that you find in a '4 star' hotel. Or the most uncomfortable couch ever? The good? The room was clean, well appointed (aside from the TV and couch) and was quiet. The location is excellent - steps to the Byward Market and numerous attractions. And the staff (aside from the manager who never contacted me) were helpful and friendly. I still wouldn't return. Failing to provide accurate info when booking and management not following up with me aren't forgivable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay while visiting Ottawa ; very walkable
Stayed 1 night in Aug 2024

10/10 Excellent

Marion P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and shower. Only downside was safe didn’t work. Great location and not Noisy despite all the Construction around. Breakfast room staff were very friendly as was reception. I loved The home baked cookies offered.
Stayed 4 nights in Aug 2024

10/10 Excellent

Bayani

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2024

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Parking but great location
The hotel is located at close proximity to the Parliament buidings, Byward Market and the Rideau Centre, but their parking is under renos until late fall so you have to park at the Rideau Centre which is $30/day. That is a lot. The room was clean, but the curtains had stains on them and the bathroom lock didn't work. The hotel staff were friendly and the cookies upon arrival were delicious. Overall, a good stay. The hotel was also quiet.
Stayed 2 nights in Aug 2024

8/10 Good

Rajib

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall property was good and very close to attractions. Only the cooler was very difficult to open and the edges are very sharp. I cut my forearm as a result. Staff said they will look into it with maintenance. Room 235.
Stayed 2 nights in Aug 2024

4/10 Poor

Tung shing

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024