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DoubleTree by Hilton Ottawa Downtown

4.0 star property

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Room, 1 King Bed, Accessible (Roll-In Shower)
Breakfast, dinner, brunch served; international cuisine
Terrace/patio
Breakfast, dinner, brunch served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Rideau Centre
    ‪1 min walk‬
  • University of Ottawa
    ‪2 min walk‬
  • Rogers Centre Ottawa
    ‪3 min walk‬
  • Ottawa, ON (YRO-Ottawa-Rockcliffe)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Lord Elgin Hotel

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  • Free WiFi
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4.5 out of 5, Wonderful, (2291)
The price is NZ$327
for 1 room
includes taxes & fees
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About the area

Ottawa

With a stay at DoubleTree by Hilton Ottawa Downtown, you'll be centrally located in Ottawa, steps from University of Ottawa and 12 minutes by foot from Parliament Hill. .This eco-certified hotel is 0.2 mi (0.3 km) from Rogers Centre Ottawa and 0.2 mi (0.3 km) from Rideau Canal.

What's nearby

  • Rideau Centre - 1 min walk - 0.1 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 6 min walk - 0.5 km
  • Parliament Hill - 12 min walk - 1.1 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Dining Hall - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel with a 24-hour front desk and an indoor pool
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 283 guestrooms featuring espresso makers and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an indoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at The Albion Rooms, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Ottawa? This hotel has 1905 square feet (177 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 25 for adults and CAD 12.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Albion Rooms

Things to do

  • Access to nearby indoor pool
  • Bike rentals
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (1905 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Front entrance ramp
  • Hand-held shower head
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The onsite parking lot is managed by a third party.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 858 out of 1642 reviews
Rating 8 - Good. 451 out of 1642 reviews
Rating 6 - Okay. 170 out of 1642 reviews
Rating 4 - Poor. 87 out of 1642 reviews
Rating 2 - Terrible. 76 out of 1642 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hassan, Vaughan

Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Miriam

Travelled with family, Travelled with family and small children
Liked: Amenities
I like
Stayed 2 nights in Nov 2024

4/10 Poor

Austin

Stayed 1 night in Nov 2024

6/10 Okay

Melissa

Liked: Staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
A quick weekend getaway to unwind. Staff were friendly and attentive. Room was comfortable. Underground parking onsite.
Stayed 2 nights in Nov 2024

6/10 Okay

Yoan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms are ok, pool is small and old but everything is from walking distance
Stayed 1 night in Aug 2024

8/10 Good

mandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sandor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Claus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable and great dining options
Stayed 2 nights in Nov 2024

2/10 Terrible

Alivia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The minute we settled into our room, we found blood stain on the pillow and bed. This is the first time we stayed at this hotel and one of the primary reasons was for the cleanliness and high ratings. Therefore when we noticed the blood stain, it made us really question the quality of this hotel. Although they switched rooms for us, we still felt uncomfortable during our entire stay. We kept worrying about the cleanliness of everything in the room and couldn’t get a good night rest the entire 2 days we were there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location and comfortable beds. They switched to led lights in the room which had the classic white clinical hue. Preferred a warmer tone to ease into sleep.
Stayed 4 nights in Nov 2024

10/10 Excellent

Adetayo

Stayed 2 nights in Nov 2024

10/10 Excellent

Dan

Business traveller
Great location - great hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Kashmir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Overall
Stayed 1 night in Nov 2024

4/10 Poor

Pierre Jr

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Pascal, St-Zotique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here
Stayed 1 night in Nov 2024

6/10 Okay

Gregory, Coaldale

Needs some upgrades and services
Stayed 1 night in Oct 2024

4/10 Poor

Luiza

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The mattress was terrible. It was noisy when you turn. the first night I couldn't sleep at all. Then i changed the room. The staff was very polite and they made the switch right away. But the mattress in the other room was the same. I was exhausted, because the previous night I had no sleep at all and one night before I had 4 hours sleep, I drove from Toronto to Ottawa to be in a conference at 8:30AM. After 2 nights stay at this hotel I had to drive back to Toronto. Before the trip back to Toronto I had a nap for 2 hours in my car, otherwise i could have had any accident because the lack of sleep. It is not fair to pay $300 /night and you can even sleep. It is disappointing and upsetting. Please replace those mattresses.
Stayed 2 nights in Nov 2024

8/10 Good

Ion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree was fine
It’s a re-brand…not much is spanky shiney new about it. Parking garage a bit of a mess, room was nice but drab colors, the complimentary hot breakfast was very nice, front desk didn't wow me but was competent, and the hotel was clean!! 7.75/10
Stayed 1 night in Nov 2024

10/10 Excellent

Poirier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Emily

Stayed 4 nights in Nov 2024