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Ok stay, disappointed that we waited 60 minutes to receive our room. Arrived at about 230 pm. Checkin was 3 pm, but our room was not available until about 330. Don’t expect this type of service from such a hotel brand!
We were very pleased in our stay at the Mandarin Oriental. Since we arrived, Luis made us feel at home. Every night our bed was made perfectly ready for us to jump and have a wonderful sleep (bonus points for the comfortable pillows). In general our stay was wonderful, cannot wait to stay here again!
Aidee
Stayed 3 nights in Aug 2024
2/10 Terrible
Darin
7 Aug 2024
Disliked: Staff & service
Staff unfriendly both at front door and reception. Pool has only a couple chairs to sit at. Interior alarm to our room went off took an hour to shut it off at 3 am. No apologies from hotel or compensation.
We love this property and spend a weekend here every year in the summer. The staff are so welcoming and helpful. The rooms are gorgeous. Always a great time at MO !
Exceptional service, amazing view of the city, helpful staff, very clean, very convenient location.
Good food at the lounge. Property well maintained although signs of aging are visible (eg some of the carpets in lower foyer) and there was an odd smell in the hallway.
Overall an excellent experience; would return in the future.