4/10 Poor
Domenic
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my review after a 5-day stay. When I first checked in, I got the wrong room. After moving to the correct room style, it looked like it hadn’t really been prepared. The stove was rusty and had unfinished wood laying over top it, there was no cookware or utensils, which I didn’t see mentioned in the booking. I was told it’s being your own cookware. The shower was dirty and when I asked if the front desk could clean it (at their convenience) they said sure and never did. Towels were never refreshed and trash can was never emptied during my stay. There was no hot water during my entire stay; I asked about it twice, the first time they told me it couldn’t be fixed and then I mentioned it again checking out and they said I “should’ve asked sooner”, they have to manually turn it on. During the middle of the night someone tried to enter our room, I asked the front desk if they could check to see if it was just a guest mixup or someone at the property trying to get in, but they never followed up.