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Kimpton Tres Rios All-Inclusive Resort

4.5 star property

Photo gallery for Kimpton Tres Rios All-Inclusive Resort

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Free minibar, in-room safe, blackout curtains, iron/ironing board
Lobby
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Hot tub
  • Room service
  • Outdoor space

Explore the area

Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Tres Rios Ecopark
    ‪1 min walk‬
  • Gran Coyote Golf
    ‪11 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

Premium Room, 2 Queen Beds (Club | Mangrove View)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Mangrove View)

  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Top Floor | Mangrove View)

  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View)

  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 2 Queen Beds, Ocean View (Adults Only)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Studio, 2 Queen Beds, Oceanfront (Adults Only)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite (Adults Only)

  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View | Soaker Tub)

  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room (CSTG)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room (CSTG)

  • 1 bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Suite, 3 Bedrooms (Mangrove View)

  • 1 bathroom
  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mangrove View)

  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms (Mangrove View)

  • 1 bathroom
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

Premium Room, 1 King Bed (Club | Mangrove View)

  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Ocean View (Adults Only)

  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Mangrove View)

  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Oceanfront (Adults Only)

  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3964)
The price is NZ$605
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Riviera Maya), this aparthotel is within a 15-minute drive of Gran Coyote Golf and Maroma Beach. .This all-inclusive aparthotel is 9.1 mi (14.6 km) from Plaza Las Americas and 9.4 mi (15.1 km) from Mamitas Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Tres Rios Ecopark - 1 min walk
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Gran Coyote Golf - 11 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬11 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪Chaya - ‬13 min drive
  • ‪Coco Café - ‬11 min drive

About this property

Kimpton Tres Rios All-Inclusive Resort

Luxury aparthotel on the beach, with 2 outdoor pools
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself comfortable in your apartment, featuring an iPod docking station and a flat-screen TV. There's a private furnished balcony/patio. Satellite programming and a DVD player are provided for your entertainment, while complimentary wireless internet access keeps you connected. A private bathroom with a shower features complimentary toiletries and a hair dryer.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Spending a day of fun is easy with the complimentary theme park shuttle.
This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Casa Las Islas, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Beach

  • Private beach
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Sunloungers
  • A hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Reflexology
  • Hot stone massages
  • Manicures and pedicures
  • Facials
  • Body treatments
  • Aromatherapy

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • On-site parking includes off-street options
  • Free theme park shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Casa Las Islas
  • Porto Bello
  • Kotori
  • Hacienda Grill
  • Il Forno

Food and drink

  • Coffee/tea maker

Dining

  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • 24-hour room service

Bedrooms

  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • 1 bathroom
  • Bath or shower
  • Free toiletries
  • Bathrobes
  • Hairdryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite service
  • Pool or billiards table
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Ballroom
  • 24-hour front desk

Things to do

  • Fitness centre
  • Free theme park shuttle
  • Yoga classes on site
  • Snorkelling on site
  • Mini golf on site
  • Kayaking on site
  • Ecotours on site
  • Beach yoga on site
  • Free bike hire on site
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Segway hire/tours on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 257 rooms
  • 4 floors
  • 5 buildings
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Kimpton Tres Rios All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 705 reviews
Rating 8 - Good. 193 out of 705 reviews
Rating 6 - Okay. 90 out of 705 reviews
Rating 4 - Poor. 70 out of 705 reviews
Rating 2 - Terrible. 62 out of 705 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Horacio

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

Jenny, Aurora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was nice hotel, breakfast variety was limited. Beach had a lot of seaweed.
Stayed 5 nights in Jun 2024

8/10 Good

Romilio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked this hotel based on the amenities it listed. We have a lot of teens and wanted a hotel with lots of activities. After staying there, here is my take on the resort. Good & Bad.1.Food was really good. Try the Estilo Baja fish tacos. 2.There were parts under construction, but did not affect us. 3.There was no acutal sports bar/pool tables as advertised. Bar was part of the Lobby & closed at midnight, but looks like one is under way this Fall. 4.They had live music every night in the Lobby, but everything quiets down at 11pm. We were able to hang out in the Lobby to wee hours & nothing was said to us. That part was fun. 6.Adult pool was always empty. 7.The family pool had live music & activities until 4pm. 8.There is no pool exit on the side of the bar & restrooms. Had to exit on the opposite side & walk all the way around to get to the restrooms. 9.Towel rack is only on one side of the pool. Suggest there should be one on each side of the pool. 10.The area around the pool is very slippery, so do not run, walk cautiously. Saw one person fall flat on his back and hit his head. 11.The bikes must be reserved to ride to the Cenotes only. Its not to ride around the property. 12.I never saw the game room open. 13.Must see the Cenotes on the other side of the bridge at the beach. There is a board for jumping, but it is deep. 14.Felt the "things to do" was not as listed. 15. Lots of mosquitos due to the stand still pond outside the rooms. Overall, it was a beautiful experience.
Stayed 7 nights in Jun 2024

8/10 Good

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Everything was good except for the air conditioning. It was hot and air conditioning weren’t working in some of our rooms.
Stayed 4 nights in Jun 2024

6/10 Okay

Eloy

Stayed 4 nights in Jun 2024

10/10 Excellent

Amy, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Stayed 4 nights in Apr 2024

4/10 Poor

Jeremy

Stayed 1 night in Apr 2024

8/10 Good

doreen

Travelled with group
Liked: Property conditions & facilities
Very spacious never had to wait for dining. Staff was exceptional
Stayed 7 nights in Apr 2024

8/10 Good

rony

Travelled with family and small children
Liked: Cleanliness, amenities
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel, san diego

Stayed 4 nights in Mar 2024

8/10 Good

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Travelled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Travelled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Stayed 4 nights in Jul 2023

2/10 Terrible

Azita

Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness
Stayed 4 nights in Jul 2023