4/10 Poor
Susannah
20 Oct 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is amazing to look at. Beautiful grounds and the hotel itself is like you’ve set foot onto a little piece of Hogwarts with large oil paintings on the wall and the Man sized armour was really special. I booked a room and economy seemed to have all I needed. The first room I was given was a very small room, overlooking a dirty mental roof, a wall and a gas ventilation pipe… it was also so hot and airless I just wanted to leave immediately. The receptionist was very helpful and changed my room immediately and offered to carry my suitcase. Note to anyone with disabilities, there are quite a few flights of stairs and winding staircases to the upper floors . My new room was a huge improvement on the sad room I had previously seen. It overlooked the car park but also the grounds and some large trees. However same problem. The room was so, so hot and airless.Window was on a safety latch which allowed minimal fresh air through and by this time I was too tired to move rooms again. It was so hot and stifling that I had to keep putting my face to the gap in window. I asked the receptionist to turn thermostat down and he said the heating wasn't on and promptly brought a fan up. Fan was loud and dried my nose up and couldn’t sleep. Also, big hole in wall, large crack down wall, dust hanging from fire alarm and pillows that were rock solid. Cheap mismatched Argos Lamps.. Woke up even more exhausted, puffy eyes, dehydrated and couldn’t wait to leave. Such a shame.
Susannah
Stayed 1 night in Oct 2024
