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Embassy Suites by Hilton Richmond

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
Bar (on property)
Capital Suite, 1 King Bed, Shower | Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly
  • Bar
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Shops at Willow Lawn
    ‪5 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2582)
The price is NZ$295
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Drury Plaza Hotel Richmond

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 4 min drive
  • Lewis Ginter Botanical Garden - 6 min drive
  • University of Richmond - 6 min drive
  • Virginia Museum of Fine Arts - 10 min drive
  • Greater Richmond Convention Center - 11 min drive

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 10.00 per night)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • E'terie Bar and Grill
  • Atrium

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference centre (10000 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Fan
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Microwave
  • Fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 135 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 88 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Oct 2024

10/10 Excellent

Predrag, Rancho Santa Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Ivan

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Best thing about this place is the free breakfast and happy hour. Other than that it was a very unpleasant stay. Extra slow elevators, a fee to park, weed smell everywhere and nonfuntioning thermostat. I called the front desk to let them know that my thermostat was broken. Thats when I found out that it was not broken, it was locked out so that I couldnt cut on the heat. This was the most insane thing that I have ever heard in my life regarding a stay at a hotel. Management controls the temperature in your room and cut off the heat or air when they feel like you dont need it on. Its straight up bs. It was 40° oitside, my room was freezing and I could not use the heat because it was locked out by management.none of the rooms was able to cut on the heat.someone else telling me what the comfort level is supposed to be in a room that I paid for is unacceptable. Once I started looking into this matter it seems that they do this quite often and basically whenever they feel like it. This is most definately not something that I woukd expect from the Hilton brand.
Stayed 2 nights in Oct 2024

4/10 Poor

silvia

Could have been better
The front desk staff greeting us were excellent, as well as the everyone in the dining area . The evening front desk person went out of her way to look as unwelcoming as possible . Our executive suite needs work . The bathroom door is rotting away and the shower leaks onto the floor . We had to leave a towel on it which was always in the way of the door as the bathroom is very small for such a large room . We were next to a smoking room where the people continuously opened the sliding door for the smoke and threw their butts on the pavement . It was annoying and there should have been a section of rooms where smokers can stay rather then spoiling or time there .
Stayed 2 nights in Oct 2024

6/10 Okay

Dexter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lady works at omelettes station, she asked almost everyone to give her tip, the way she asked really rude.
Stayed 2 nights in Sep 2024

4/10 Poor

Holly

Property is very dated. Room AC didn’t work and would go no lower than 76 degrees.
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Kervin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Central Air and elevator was out of service
Stayed 2 nights in Oct 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities
The air conditioning was off the whole time. The elevators were out most of the time. The hot water was boiling from the faucet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tynieca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was super nice but the elevators need some updating…they were scary and slow. I did love the room and the sitting area!
Stayed 1 night in Aug 2024

10/10 Excellent

Tykeera

Liked: Cleanliness, staff & service, property conditions & facilities
Natasha was so nice & kind .. & made me stay terrific !!
Stayed 2 nights in Oct 2024

6/10 Okay

LaShaughnessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was rather warm in Virginia, the staff cut off the AC units. We were told something about a "Indian summer" and they will not turn the units back on. We were told that we could open the windows and we could get a fan from customer service. The rooms were very uncomfortable!!
Stayed 2 nights in Oct 2024

2/10 Terrible

stephanie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Georgia

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately the AC was out, so although it worked at night being cool during the day or morning it was extremely warm in the room. Some people received box fans, I was unaware about. We stayed on the 8th floor. One night only two of the four elevators worked and then the second night only one of the four elevators worked so taking the steps was the only option at times. The manager processed a refund for one night but it was brutal. Came in town for a wedding so had no time to change to a different one.
Stayed 2 nights in Oct 2024

8/10 Good

Lori

Liked: Cleanliness
Hotel had no AC. The front desk informed me at check in that it was turned off for the season, in October in Virginia? It’s going to be in the upper 70s next week! Seems unrealistic that AC cannot be accessed if temps necessitate.
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Caleb

Stayed 1 night in Sep 2024

10/10 Excellent

Charles, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were well organized, plentiful and great variety, well-serviced. Dining area was clean and well-monitored for keeping cleanliness standards high. Suite was well maintained and stocked. Front desk staff were polite, efficient, and friendly. I particularly commend Annette for her superb attention to assist us in finding destinations that we were able to find in and around Richmond, VA. Hats off to Annette!! Thank You for an enoyable stay! C C CALLOW
Stayed 3 nights in Oct 2024

6/10 Okay

heather

Travelled with group
Disliked: Property conditions & facilities
I had to sleep with the balcony door open as there was no air conditioning. Totally unsafe & health concern.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ashleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few areas in the public spaces that look like they need a little TLC such as handrails. The reception was substantially less than I have experienced in past stays at other embassy suites properties
Stayed 1 night in Oct 2024

6/10 Okay

Michael, Laurel

Travelled with group
Liked: Staff & service
Hotel was okay. Heat was on in the property and the air could not be cut on. Left rooms really hot. We were told to open our windows to cool our rooms.

2/10 Terrible

Wylisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
We drove 13 hours to the hotel only to be told we don’t have a room and we paid for the room. Very upsetting that we couldn’t be placed in a sister hotel it was just like oh well next in line.
Stayed 2 nights in Oct 2024

2/10 Terrible

Shanika

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed with the quality of my stay this property air conditioner was not working and the temperature in the room was unbearable to withstand.
Stayed 2 nights in Oct 2024