I stayed in this hotel for 6 nights. In the last night, I arrived in my room around 9PM, and my key card didn't work. They replaced it but nothing. Even the manager's master key didn't work.
After some trials to open the door with a machine, supposed to work in these situations, the lock was still not reacting. Ok, so far, it happens. Machines.
But the problem is that there was NOBODY IN THE HOTEL who could solve the problem.
And the person in charge said that the technician LIVED SO FAR that he could not come!!!
So, they let us stay in another room, with no closes to change. Thank you for your kindness!!!
And in the checkout, they charged me for every single thing, even the water consumption of the bar of the new room (I had a full bottle of water in my room).
Thats the Brazilian service!!! Be aware before going!!!!