2/10 Terrible
Darnell
Travelled with family
27 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting! They allow pets which I would never stay in a hotel like that. Nothing against pets but my kids are highly allergic. We checked out yesterday and my kids are still sick. My son also has bites from fleas or something else on him.
The pool and hot tub are both dirty. Hot tub had hair and filth in it, the pool had dead dragonflies and filth in it.
We were put in down a hallway where the housekeepers do their laundry and have a break room. I think they slow them to stay in some of the rooms because it was loud all night long, doors slamming, kids yelling.
The rooms are so outdated and need new furniture. The towels in the bathroom and not soft but very rough. Our bed linens didn’t look like they was wash and we found a paper folded up in the middle under the sheets.
The best part of this place was the breakfast, good variety but they ran out of milk, which meant no cereal out. How can I breakfast place run out of MILK!
Staff seemed clueless and most couldn’t understand English.
The only communication I got was from the front desk. I had to buy Benadryl for my daughter because her allergies were so flared up. Luckily my son had his medicine with him. Two miserable kids made for a long ride home- 4 1/2 hours.
I’m glad this was a one and done because we would never go back again. I can’t believe this is an IHG hotel because I’m a rewards member and that’s not how they usually are!
P.S. I have pictures but it’s not letting me post them!
Darnell
Stayed 1 night in Aug 2024