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Sheraton San Jose Hotel, Costa Rica

4.0 star property

Photo gallery for Sheraton San Jose Hotel, Costa Rica

Lobby sitting area
2 bars/lounges, poolside bar
Club Suite, 1 Bedroom, Balcony
View from room
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet-friendly

Explore the area

Map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Multiplaza Mall Escazu
    ‪9 min walk‬
  • Avenida Escazú Shopping Center
    ‪3 min drive‬
  • Sabana Park
    ‪7 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View

  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking, View

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking, View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Balcony

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, City View

Presidential Room, 1 King Bed, City View | Living room

Presidential Room, 1 King Bed, City View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking, View

Club Room, 2 Queen Beds, Non Smoking

Club Room, 2 Queen Beds, Non Smoking, View

  • Mountain view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

Deluxe Room, 1 King Bed, Non Smoking, Corner

Deluxe Room, 1 King Bed, Non Smoking, Corner

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Deluxe Room, 1 King Bed, Non Smoking, Balcony

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

  • Mountain view
  • Sleeps 2
  • 2 Queen Beds

Similar properties

Bar (on property)

Hyatt Centric San José Escazú

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (55)
The price is NZ$197
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Hyatt Centric San José Escazú

About the area

Guachipelin

Located in San Rafael, Sheraton San Jose Hotel, Costa Rica is connected to a shopping center, a 1-minute drive from Multiplaza Mall Escazu and 7 minutes from Sabana Park. .This casino hotel is 4.1 mi (6.6 km) from National Stadium of Costa Rica and 4.8 mi (7.8 km) from Museum of Costa Rican Art.

What's nearby

  • Multiplaza Mall Escazu - 9 min walk - 0.8 km
  • Hospital Cima San José - 3 min drive - 2.1 km
  • Avenida Escazú Shopping Center - 3 min drive - 2.4 km
  • Sabana Park - 7 min drive - 6.3 km
  • National Stadium of Costa Rica - 8 min drive - 6.6 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • Juan Santamaria Intl. Airport (SJO) - 31 min drive

Restaurants

  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪La Oliva Verde - ‬13 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Zambra - ‬9 min walk
  • ‪The Market - ‬9 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

Beaux Arts San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 170 guestrooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a steam room. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the shuttle (surcharge), which operates within 300 meters.
Enjoy Fusion cuisine at Curu, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Rafael? This hotel has 5651 square feet (525 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Curu - This restaurant specializes in Fusion cuisine and serves breakfast and lunch.
Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 24 2025 to March 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 11750
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus CRC 11750 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 808 out of 1157 reviews
Rating 8 - Good. 232 out of 1157 reviews
Rating 6 - Okay. 63 out of 1157 reviews
Rating 4 - Poor. 25 out of 1157 reviews
Rating 2 - Terrible. 29 out of 1157 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and great service
Stayed 1 night in Dec 2024

6/10 Okay

Gail

Stayed 1 night in Dec 2024

8/10 Good

nikesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not receive my casino vouchers and when asked they required proof. They continued to only provide 30 dollars instead of the 50 dollars I was entitled to
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were very nice. Bed was comfy
Stayed 4 nights in Dec 2024

10/10 Excellent

Brendon, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio! La habitación espectacular y la comida deliciosa!
Stayed 1 night in Dec 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and super helpful, the food was amazing, the rooms were vero nice and clean
Stayed 1 night in Dec 2024

8/10 Good

Rochelle

Stayed 2 nights in Dec 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2024

8/10 Good

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2024

8/10 Good

Walt

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. The room was nice. The bed was comfy. It was close to a nice mall.
Stayed 2 nights in Nov 2024

6/10 Okay

Mica Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice inside. I love the casino aet up, for its comfortable size for the guests that come there from other properties and are staying. While we were there we were tild that the swimming pool was closed, and then we found out that the roof top was off limits due to private party bookings that was closed off the entire stay of our trip. I feel like it wasnt fair to the travelers that were coming to stay from other places. So that made two things that we couldnt access. You all need to do better by making sure that the amenties are avaiable to guests that want to experience more of what the sheraton has to offer. Randall was a wonderful host and made our stay there q0 times better. He was nice, and very welcoming and me and my friend appreciated it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Guido, Guatemala

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice casino amd.brealfsdt buffet
Stayed 1 night in Dec 2024

10/10 Excellent

victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to accommodate me and my daughter. Our beds were extremely comfortable and the breakfast buffet was great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Reynolds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 4 Romantic & Relaxing (bt fun) staycation
amazing staff and food and sonehow atmosphere (both relaxing and tranquil and also exciting with reataurant with live music and casino in lobby). made it feel like you could really do a staycation for a week and never have to leave the hotel ofc. La Divina Comida was rifht down the street, so have to leave the hotel for a couple of hours for that! (best restaurant in Costa Rica if not Central America).
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Shivam

I had to cancel booking last minute due to a family emergency. The airline company understood the matter and gave me a full refund 3 hours prior to boarding..however, this hotel refuses to process a refund a full 10 hours prior to check-in time.
Stayed 3 nights in Nov 2024

8/10 Good

Samantha

Stayed 1 night in Nov 2024

10/10 Excellent

diango manuel

Stayed 3 nights in Nov 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente excelente!!!! This hotel service was remarkable. Staff service was so so great in all areas-front desk, gift shop, restaurants, driver, cleaning staff, bell hops, casino staff, security and concierge for excursions. Rooftop restaurant/bar has gorgeous view and ambiance. Nice gym, steam room. Very walkable to mall-one sidewalk takes you straight there in 5 minutes. Will definitely stay here on any return trips to Escazu!!!
Stayed 4 nights in Nov 2024