Staff were excellent - and so it’s a real shame that overall we were really disappointed with our stay at the Crown Spa in Scarborough. The property is tired inside and out and while that’s not an issue for me usually as older hotels tend to have more charm, it was this time because it was really not very clean in public areas especially the restaurant. Egg up the back of bench seats, old food and stains on woodwork and just generally unloved and in desperate need of a deep clean. The hotel lacked ambience, which I was surprised about given its position and historic significance in Scarborough. No music in bar, restaurant or seating area for atmosphere, the whole of that area had a really weird and uncomfortable vibe. Furniture in room was chipped and peeling. No valance on beds, absolutely not a 4* room, but very much at 4* prices. Patio area outside bar was dirty with rubbish on the floor and unkempt plants, not a very pleasant place to sit. Bathroom looked out over a taxi firm & garage which was fine except if you opened the window they had a full view of anyone using the toilet(!!) there was a ratty blind but it really wasn’t ideal. Also noisy overnight, some kind of machine running for most of the night sounded like a fan or maybe washing machine? Overall absolutely not worth the money paid - wish I had chosen a different hotel for our trip.