We were a little confused driving in as to where the hotel lobby was located. We received 3 plastic cards. Two of them were room key cards but it wasn't clear to me. You had to be in the elevator to use key card. Once we figured it out, we were good. Then, when in the room, you have to keep your room key card in a slot so lights and heating/ cooling work. Pillows not great. No microwave. No tissues. No hairdryer. But, room was very nice, bed was comfortable, staff everywhere were pleasant and accommodating. Beautiful building. We are at the Steelworks grill. Very good.