4/10 Poor
Phe
Travelled with family
19 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet needs to have a serious upgrade. Almost fell onto the bath tub after shower because it`s so slippery. No floor matt is the worse part. Almost fell on the floor again after coming out from the bath tub. Can't imagine myself, if my head to hit the side of the bath tub. Moreover, the curtain is so stink, unbeliavably smelly.
Staff - staffs are great except the lady at the night when I checked in at 8.50ish pm. Told her I need to book a taxi to airport at 4am. She said no need to book, you can come down next morning and a staff can help you to get a taxi. After the next morning at 4am, went down and a staff at the counter was asking me if I have a booking? Got so bloody pissed off. Told him, you colleague the lady told me that I don't need to book. And the concierge then tried to get a taxi and it took a while and he asked me to use grab on my phone instead. Huh? I then proceed with his suggestion better than arguing further coz I cannot miss the flight. Luckily he got a taxi and asked me to cancel the grab.
Duty manager - rang out many times with no answer. Pathetic!
Out of all the Far East Group Hotels, this is the worst hotel I ever stayed.
Phe
Stayed 1 night in Aug 2024