The manager Roger was very rude and not compassionate at all. We checked in almost midnight to take a flight out the other morning . We asked if we could extend our check out time till 2pm since our flight out will be 8pm. He wouldn’t only to tell us till 1pm.
Holiday inn will always give you an extension, they are very compassionate. Thinking out of the box and to be compassionate . A white family checked and they were giving an extension right in front of me and I challenged that. I guess the service for colored people is totally different . We have being traveling from Nz, Sydney , Tokyo, Thailand , Bali , Cambodia , Vietnam all the hotels gave us a superb service which were all 5star hotels I stayed in .