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Stunning hotel, fantastic staff

Staff are lovely

Came down to Devon for a business meeting. Hotel was excellent with a spacious room which was nice and clean. Had a carvery at the Passage Inn which was lovely.

I used to travel a lot for business and I often thought what makes great customer service in a Hotel. I've had some stays where staff should clearly not be engaging with customers. Why am I saying this ? That is because of my amazing experience and the fantastic team at H.Inn Express in Exeter. They understand great customer service and provide it every day ! They are a credit to Holiday Inn Brilliant team Brilliant hotel Breakfast amazing 10/10 in every aspect - greeted with a smile and a pleasant warm welcome every day. Will be back ! Keep up the amazing work.

The room was fantastic. But could do with a few bits of maintenance. (Towel holders could do with being reattached. That sort of thing). Lovely old building, but the room was lovely and modern, with great features. Nice grounds and great views. Nice swimming pool. But the changing room was really cold. Pumping cold air in there wasn’t ideal. The only part that let it down was breakfast. We were greeted by a lady who looked like she didn’t want to be at work. She took us to a table set for 2. We were a party of 2 adults and a child. Then seemed put out that she had to do another setting. 2 of the party are gluten free and the woman was told this. The toast came out fine, but the breakfast came out with sausages containing gluten. We were asked how we would like our eggs. We asked for hard yolks or flipped. They came out runny. One of the younger girls came and took the breakfast away, removed the sausage but the eggs had only been “flipped” on the plate and not cooked any more. Eggs not cooked right isn’t too bad but to give someone something that that allergic too is poor. The restaurant wasn’t overly busy. The 2 younger staff members seemed much more helpful and friendly. We would definitely stay again but would give breakfast a miss.

We had a lovely stay at this hotel and couldn’t have asked for more. We liked everything about it, the quaintness, the rooms, bar and restaurant. The staff were very friendly and polite and it was so convenient for the shopping centre. We highly recommend it and wouldn’t hesitate to stay again.