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Best Western Hartford Hotel & Suites

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Hartford Hotel & Suites

Lobby sitting area
Property grounds
Premium bedding, pillow-top beds, in-room safe, laptop workspace
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Property amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
185 Brainard Rd, Hartford, CT, 06114
  • Webster Theater
    4 min drive
  • Hartford Hospital
    4 min drive
  • Trinity College
    4 min drive
  • Hartford, CT (HFD-Hartford - Brainard)
    2 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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for 1 night
includes taxes & fees
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About the area

Hartford

With a stay at Best Western Hartford Hotel & Suites, you'll be centrally located in Hartford, within a 5-minute drive of XL Center and Connecticut Convention Center. .This hotel is 0.9 mi (1.4 km) from Connecticut River and 2 mi (3.3 km) from Webster Theater.

What's nearby

  • Connecticut Convention Center - 3 min drive - 3.9 km
  • Connecticut Science Center - 4 min drive - 4.2 km
  • Trinity College - 4 min drive - 3.6 km
  • Bushnell Center for the Performing Arts - 4 min drive - 4.9 km
  • XL Center - 5 min drive - 5.2 km

Getting around

  • Hartford Union Station - 8 min drive
  • Bradley Intl. Airport (BDL) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Chez Est - ‬2 min drive
  • ‪Popeyes Louisiana Kitchen - ‬4 min drive
  • ‪Franklin Giant Grinders Pizza - ‬2 min drive
  • ‪Burger King - ‬14 min walk

About this property

Best Western Hartford Hotel & Suites

Hartford hotel in South Meadows with free breakfast and a fitness center
Best Western Hartford Hotel & Suites offers 129 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 129 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding, and all rooms are furnished with king sofa beds. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Hartford? This hotel has 920 square feet (85 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Sofa bed

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (920 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Portable hoist available
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Feather duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels
  • First-run films
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Best Western Hartford Hotel & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1023 reviews" "
Rating 8 - Good. 279 out of 1023 reviews" "
Rating 6 - Okay. 161 out of 1023 reviews" "
Rating 4 - Poor. 98 out of 1023 reviews" "
Rating 2 - Terrible. 80 out of 1023 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Chase

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Shower barely drained and the the bath fan didn't work.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnights stay
Check in was extremely easy. Hotel is very room. Room was big and comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Aug 2024

2/10 Terrible

Thiavaden Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Caroline W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service lady helped me superbly with my check-in.
Stayed 4 nights in Aug 2024

6/10 Okay

Exodus

Stayed 1 night in Aug 2024

4/10 Poor

Myrtle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower title was dirty! I
Stayed 2 nights in Aug 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Ikara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, Broken shower so we could not use the shower. The shower head was off the shower hose so it was a fire hose not a shower. Parking lot smelled of dead animals.
Stayed 1 night in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple of small things. The lamp desk did not work (the problem was the outlet) and for some reason after the first day there was no dial tone on the phone. I let them know about that. They were very nice.
Stayed 3 nights in Aug 2024

4/10 Poor

Brittany

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very helpful and polite. The room was clean but the bathroom was disgusting . I found hair balls on the tub, hair strands in the towels and urine marks on the toilet seat.
Stayed 1 night in Aug 2024

8/10 Good

Garmy

Travelled with family
Stayed 3 nights in Aug 2024

8/10 Good

David, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for staying for the Capitol Groove Festival.
Stayed 3 nights in Jun 2024

10/10 Excellent

Prissilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tanisha

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Gareth

Business traveller
Liked: Room comfort
Disliked: Staff & service
Great Sleep. Problematic Showers
I enjoyed my stay at the back of the hotel. Very quiet at the end of corridor. I actually slept much better at this hotel than I did at the Sheraton in Rocky Hill, CT for two nights. My issue with this hotel was that the water temperature in the shower was very traumatic. It fluctuated constantly from near freezing to boiling hot every two seconds. It was very difficult to take a shower under those conditions. I was too tired after moving to make a complaint and just wanted sleep, to work the next morning. I got the best sleep ever in that room though.
Stayed 1 night in Jul 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lillian, N/A

Liked: Cleanliness, staff & service, property conditions & facilities
Very good no complaints
Stayed 2 nights in Aug 2024

10/10 Excellent

Lorretta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a concert venue we were attending. Hotel was great, staff was fantastic!
Stayed 1 night in Aug 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Staying here without reading other reviews was a MISTAKE. The bathroom floor felt oily underfoot and there was hair in all the corners and stuck on the wall. The carpet in the room seemed like it hadn’t been cleaned in years, like it was also packed with oil and grime. We stayed in a “non-smoking” room, yet the scents of weed, cigarette smoke, and other funky smells were wafting around our room and the entire property. Camping outside is cleaner than this hotel, because at least dirt can be brushed off your feet easily. I don’t know if other people have genuinely had a good experience here or if the positive reviews were written by AI, because the negative ones are accurate. The only redeeming factor was a personable staff member at the front desk. Do NOT stay here.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Nice stay
Stayed 2 nights in Jul 2024