2/10 Terrible
Verified traveller
2 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful place. This is a wedding venue masquerading as a hotel. Our dog passed away on Thursday and we decided to book a night away on Friday to avoid the empty house. We booked a junior suite and when we arrived at the room we found the toilet was unable to be flushed. We reported this and were told maintenance would attend to fix it. We decided to have drinks in the bar whilst maintenance attended, but after an hour we’d still heard nothing. When I approached the lady on reception she advised maintenance had been unable to fix the toilet and as they had no other junior suites available they would need to put us in a double. When I inspected the room it was much smaller, but we were told they were unable to refund the difference in costs and that they would give us use of the junior suite and we would need to use the bathroom in the double (which was on a different floor). We obviously refused this and asked for a full refund so we could find somewhere else to stay, but apparently there was only a duty manager working on a busy Friday night and she wasn’t authorised to issue refunds and could only comp us a round of drinks. After hours spent arguing with the hotel and hotels.com we reluctantly accepted a room of a lower grade and insisted they gave us a bottle of fizz to compensate - even then the manager tried to refuse this and offer us a glass instead. Utterly disgusting behaviour that made a horrible time more awful. The hotel is also in dire need of a refresh.
Verified traveller
Stayed 1 night in Aug 2024