2/10 Terrible
Katrina M.
17 Aug 2024
Disliked: Cleanliness
Extremely Rude unfriendly and disrespectful plus unit was very Dirty !!!!!!!
First, I asked to change the dates because my father was having back surgery and was not able to travel. They would not change the dates I can understand them not giving a refund but at least change the dates for me because it was unexpected. His surgeon had a baby and was not able to do the surgery on the date. When I got there, the room is Right by the checkout desk and the trash room, you could smell diapers through the hallway. It was a very strong smell gotten into the room. It was very dusty and dirty. The dishes were greasy. They had no cleaning supplies only one broom then the Wi-Fi did not work. They had spectrum come out the next day And fixed it which I was grateful for When I was down at the pool with the family, there was a group of people who left all their trash. I have pictures. I went upstairs and told them about it. There was burgers, hotdogs, towels, lotions, fruit bowls. It was very disgusting. I asked her for some type of cleaning spray so that I could clean the floors with a towel, and she did give me some spray so I was able to clean the floors so that our feet weren’t black on the bottom. We left all the towels And one bathroom in a pile all the sheets on the bed because I know they have to clean them anyway took out all the trash. There was nothing left for them To do but laundry, which they should do anyway after each guest stay. When I got home, I found a $30 charge. They said that I had trash the room which I have pictures to show that I did not
Katrina M.
Stayed 10 nights in Jul 2024