2/10 Terrible
Sophia
Travelled with family
26 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall experience was poor. My family booked 3 rooms for my mother's 60th bday. She had 2 rooms and arrived the day before, I had one. Upon booking my room I called the property and asked if I could decorate her room before she checks in and was told I would get a phone call once the room is cleaned, never received the call. When my mother checked in she stated the front desk guy wasn't very pleasant. Upon my arrival no one was at front desk- as they only staff one person and we had to wait almost 20 mins. I parked in the hotel "valet" parking space and gave the desk attendant our key as he is also the hotel valet attendant- we left to go to dinner down the street and within 10 mins he calls us asking if we had the key and where was the car parked, he never tagged our keys so my boyfriend had to walk back to the hotel to get the keys straigten out. We were told all main doors are locked at 11p and to access an outer door that leads to the side elevator- when my cousin arrived at 4a that door and elevator was locked and he had to call the after hours number to have someone unlock it. The whole experience defintely put a damper on the celebration. It wasn't the experience we expected especially for this property.
Sophia
Stayed 1 night in Aug 2024
