All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 23 out of 93 reviews
10 - Excellent
23
Rating 8 - Good. 30 out of 93 reviews
8 - Good
30
Rating 6 - Okay. 18 out of 93 reviews
6 - Okay
18
Rating 4 - Poor. 11 out of 93 reviews
4 - Poor
11
Rating 2 - Terrible. 11 out of 93 reviews
2 - Terrible
11
7.2/10
Cleanliness
7.6/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
10/10 Excellent
Samuel
21 Dec 2024
Im on the third floor room and the water flowing to the faucet is too slow.
The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
The worst hotel experience I've ever had.
Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
The worst hotel experience I've ever had.
Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
Bfast buffet was poor choices and it’s expensive.
Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Kate
Stayed 1 night in Jun 2024
6/10 Okay
Kate
9 Jun 2024
Disliked: Property conditions & facilities
Kate
Stayed 4 nights in Jun 2024
6/10 Okay
Analiza
Travelled with family
9 Jun 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Analiza
Stayed 3 nights in Jun 2024
6/10 Okay
Meynard
Travelled with partner
8 Jun 2024
The room need to be updated
Meynard
Stayed 2 nights in Jun 2024
10/10 Excellent
Rita
3 Jun 2024
Rita
Stayed 2 nights in May 2024
8/10 Good
Elisa
Travelled with family
3 May 2024
Great customer service, great restaurant food assortment
Elisa
Stayed 2 nights in Apr 2024
8/10 Good
Fortunato
1 May 2024
Liked: Cleanliness
Fortunato
Stayed 3 nights in Apr 2024
8/10 Good
David
Travelled with partner
10 Apr 2024
Liked: Cleanliness, staff & service
Newer executive suites are a nice addition since our last stay about 10 years ago
The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.
Jeff
Stayed 2 nights in Jan 2024
8/10 Good
Shirlyn
19 Jan 2024
Liked: Cleanliness, staff & service
Shirlyn
Stayed 2 nights in Jan 2024
6/10 Okay
bobbot
Travelled with family
18 Jan 2024
Liked: Cleanliness
No wash cloth no hand.towels in the bathroom
water pressure is so weak
Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.
I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly
NERISSA
Stayed 1 night in Jul 2023
6/10 Okay
joseph, cranston
17 Jun 2023
Liked: Staff & service
I just came back 6-2023.The staff is great.The pools are great.The food good little pricey.The draw back no phones in any rooms to call front desk .Did have a problem with ants many times but they did take care of. Very friendly and helpful. Worth the stay