This facility was totally shutdown for renovations. There was construction fencing around the entire property with all the gates padlocked. Of course, we didn’t find this out until 11PM, after driving for almost two hours from Phoenix. I tried many times (like 10 ) to call or contact Oyo. Trying to get through their phone tree is an exercise in total futility. I got cut off several times. When I finally got through, they didn’t say anything about the hotel being closed - they just transferred me back to the phone tree of a closed hotel!! Then, they said they had charged me $98 for not confirming and canceling my reservation. Really?!? How can they even attempt to charge me for not confirming a room that’s not even physically available because (wait for it) they’re closed!!!!!
Finally, I got through to their customer service (apparently, there is a God) and they said that they called me to let me know that they canceled my reservation. Really? That’d be a neat trick, as I was on a flight from Seattle to Phoenix with my phone on Airplane Mode.
So, now it’s 11:30PM - been traveling all day, big time issues with National Car Rental (don’t get me started!) and now - no place to sleep. Luckily, for us there was a Super8 next door and we got their last room. The manager who checked us in said that our story/ situation wasn’t new and that he gets numerous people every day with the same circumstances - allowed to make reservations at a hotel that’s closed.