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I've stayed in other Ovolo hotels (with their signature and ever-tempting complimentary Candy Bar) and had come to expect high standards and was not disappointed. Staff were excellent - helpful, prompt, and engaging. The dining and lounge area was wonderfully styled and comfortable, with a good selection of meals. Lack of lunch options was a minor issue but less relevant as my trip was conference related, but worth noting. Would recommend and stay again.
We stayed on a Sunday night. Only one limited menu dining option at night. Bar not open till 5:30. The surrounding area dining options weren't great either unless you walked quite some way. There seemed to be limited staff. Our included breakfast was good (but not full breakfast). Could not order drinks or food at the pool. It was extremely hot (30) and pool faces west. It looked like there was an awning over the (limited) seats, but it was not open so it was too hot to sit up there. As we went to relax. sit by a pool, have a cocktail and stay in for dinner to avoid stress this was a very disappointing and not 5 star experience.
This was my fourth stay at the Ovolo. Unfortunately it was my least favourite. I picked the cheapest room type (Medium) this time around as the prices were expensive for what they offer. The guy at reception is always very friendly and has a chat each time I’ve seen him. However I was put in a room next to the lift, and there was no soundproofing in the walls, so I heard the lift going up and down all day and night. On top of that, the bed seemed smaller than a queen (what they advertised), and it was very firm. The King beds I’ve had in the other room types were much comfier.
I’m also puzzled why the parking is so expensive - over $100. Plus they no longer provide the complimentary mini bar, so it now doesn’t make sense why they’re so expensive.