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Pocono Resort Conference Center - POCONO MOUNTAINS

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pocono Resort Conference Center - POCONO MOUNTAINS

Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Property entrance
Romantic Room, 1 King Bed, Non Smoking
View from room

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
35 Hospitality Way, White Haven, PA, 18624
  • Hickory Run State Park
    3 min drive
  • Split Rock Resort Indoor Waterpark
    9 min drive
  • Jack Frost Mountain Resort
    11 min drive
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    29 min drive

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

  • 55 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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The price is NZ$116
for 1 night
includes taxes & fees
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About the area

White Haven

With a stay at Pocono Resort Conference Center - POCONO MOUNTAINS in White Haven, you'll be within a 15-minute drive of Jack Frost Mountain Resort and Hickory Run State Park. .This hotel is 3.7 mi (5.9 km) from Lehigh River and 4.9 mi (7.9 km) from White Haven South Trailhead.

What's nearby

  • Split Rock Resort Indoor Waterpark - 9 min drive
  • Lake Harmony - 9 min drive
  • Jack Frost Mountain Resort - 11 min drive
  • Big Boulder Ski Area - 17 min drive
  • Big Boulder Lake - 17 min drive

Getting around

  • Wilkes-Barre Scranton Intl. Airport (AVP) - 29 min drive

Restaurants

  • ‪Hickory Run Plaza Restaurant - ‬6 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Burger King - ‬11 min drive
  • ‪IHOP - ‬6 min drive
  • ‪New China Pearl - ‬9 min drive

About this property

Pocono Resort Conference Center - POCONO MOUNTAINS

Hotel in White Haven with a sauna and a 24-hour front desk
Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, spring water baths, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 140 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Planning an event in White Haven? This hotel has 7750 square feet (720 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Extended parking on site
  • On-site parking includes off-street options

Things to do

  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave (on request)
  • Playground
  • Fridge (on request)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • Conference centre (7750 square feet of space)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Spring water bath
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge (on request)

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from December 6 2024 to February 28 2025 (dates subject to change).
The property will be renovating from December 6 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Elevator
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Sauna
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Sauna

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a one-time cleaning fee of USD 25 and a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 20.00
  • Rollaway bed fee: USD 20.0 per day
  • Towels available for a fee (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Pocono Resort Conference Center - POCONO MOUNTAINS Hotel
Quality Inn Pocono Resort Lake Harmony
Quality Pocono
Quality Pocono Lake Harmony
Pocono Resort Lake Harmony
Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

Pocono Resort Conference Center - POCONO MOUNTAINS Reviews

Reviews

6.6
Rating 10 - Excellent. 174 out of 788 reviews" "
Rating 8 - Good. 205 out of 788 reviews" "
Rating 6 - Okay. 191 out of 788 reviews" "
Rating 4 - Poor. 67 out of 788 reviews" "
Rating 2 - Terrible. 151 out of 788 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luke

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Magaly

Stayed 1 night in Jul 2024

10/10 Excellent

Victor, Union city

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time with the family.
Stayed 1 night in Jul 2024

2/10 Terrible

Sheritta

This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.
Stayed 2 nights in Jul 2024

2/10 Terrible

Julie

Stayed 2 nights in Jul 2024

2/10 Terrible

Layne A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks.
I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.
Stayed 4 nights in Jul 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i could give a 0 i would
Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.
Stayed 3 nights in Jul 2024

2/10 Terrible

Wilson

Stayed 1 night in Jun 2024

6/10 Okay

Theodore

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Xiomara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service.
Stayed 1 night in Jul 2024

8/10 Good

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t bother with this property at all!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

Barbara

Travelled with family
Giant roaches in room. Blood on blanket. Awful
Stayed 2 nights in Jun 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Dilapidated and Dirty
I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room). This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site. My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and "very" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep. AVOID AT ALL COSTS!
Stayed 1 night in Jun 2024

2/10 Terrible

Darrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online. The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a "temporarily closed" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead. Would highly recommend against staying here.
Stayed 2 nights in May 2024

2/10 Terrible

shandra

Stayed 1 night in Jun 2024

2/10 Terrible

Jacob

Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Abdul

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!
Stayed 1 night in May 2024

2/10 Terrible

Krisi

Stayed 1 night in May 2024

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gross/horrible!
Absolutely disgusting! When I booked it, it did not say that every single thing in the hotel was closed, including the pool. We drove an extra 30 minutes just because of the pool and how nice the place looked. The photos are like 10yrs old. This hotel is run down and so gross. Smelled horrible! The water ran brown in the bathroom, toilet barely flushed. AC rattled loud. They would not refund me and hotels.com was no help at all! Do not stay here!!!
Stayed 1 night in May 2024

8/10 Good

Samuel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what I expected
The hotel was in rough shape overall. Lots of unfinished projects and debris around. Our room was in reasonable condition, but the overall state of the hotel was rough. The two staff members with whom we interacted were polite.
Stayed 1 night in Apr 2024