I am sorry to say that our stay at Whittlebury Park was a bit disappointing. We arrived on Sunday 22nd Sept to drop our car off as we were having a day at Silverstone but staying that night. As I waited in the reception area for my husband to park the car, I could clearly hear 3 members of reception staff gossiping behind the front desk. I have no issue with people having a chat, but very unprofessional to do this with guests around.
Check in - there was a large party of golfers checking in, but only 1 member of staff!.
Room - really nice room (standard double), but incredibly hot, a stand up fan was provided but this gave little recourse from the extreme heat. Window only opened 4 inches. Did not have a good nights sleep. Only 1 small tube of bathing gel for 2 people which only lasted 1 night and nothing for the morning.
Breakfast - poor for a 4 star hotel. limited choice of fresh fruit, little choice of yoghurt. Lovely looking bread on display, and it was just for display purposes and only bread on offer was wholemeal or white sliced bread. I saw a waitress bringing back a plate of food from a table and the piece of wholemeal bread had mold the size of a 2p piece. My husbands mug clearly had a large chip! Cooked breakfast stand, bacon very overcooked and hard.
Checkout - when I mentioned that room could do with air conditioning, I was met with 2 stony faced receptionists who made no comment, and did not even ask me if we had a nice stay.