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Staff were excellent and the facilities fantastic Thank you

We never stayed in a hotel in the UK before this trip, always in B&Bs. This was a lovely stay. The reception was a large open sitting area adjacent to a dining room for breakfast. A small bar was open beside the reception desk. Each staff member was kind, courteous, and patient with Americans who were unfamiliar with cultural differences. Housekeeping was very thorough and came to our room every day to make our bed, even when we did not call them..We did not request towels but we were offered fresh towels after 3 days, most hospitable. Since we were there in December, we were concerned about the heating, but we needed not to worry. Since we are from the Southern USA, we get warm quickly, so we dialed back the heat in the rooms and asked for an extra sheet to add to the bed, separate from the duvet. I would suggest that facecloths be added to the regular towels. Also, hair conditioner must be added because the hard water makes combing difficult. The rooms were a good size, but we were staying for 10 days, and HIE had no storage for our clothing for that many days other than 5 hangers for 2 people. However, as the room has ample room at one end for a chest of drawers, might I suggest adding one, even if one must walk around the bed to open it? Is it not better to have inconvenient storage than no storage at all? Breakfast was good every day! We hoped to do laundry ourselves, but HIE contracts it. Over 2 quid to wash a pr of socks?! Umm, no.

Excellent stay and will definitely book again next time I'm in Northampton. Comfortable mattress and bedding - didn't really want to get out of that bed the next morning! Quiet, spacious, clean and well-equipped room with blackout curtains. Everything just as it should be. Very friendly and helpful staff. Great location too - less than a 10-minute walk from the musuem, Royal & Derngate and centre and 5 minutes from the station.

The hotel is pristine, the room was very comfortable after a long drive, we slept well. Breakfast was great. The front desk guy Claude was so nice, my room was cold and he provided a heater on request. Thank you Claude

One of the best hotels I’ve stayed at. The service was 11/10. Really attentive and friendly from all areas. Food menu not extensive but I enjoyed my meal. The pool was lovely. The changing room lockers being code rather than key was great and I liked the facility to be able to dry my costume. The room was spacious and modern with lots of plugs and had a separate shower as well as a bath. There was a fridge but it didn’t seem switched on. Didn’t faff but would have been nice if it was cold. Breakfast had a wide variety of options. Wasn’t the best I’ve had but was good. Would definitely stay again and have already recommended to a colleague.

Friendly staff and Great location this was my second visit !! Hopefully will visit again too