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Shangri-La The Marina, Cairns

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Deluxe Sea View Twin | Property entrance
Point of interest
Front of property - evening/night
Executive Marina View King | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    4 min walk
  • Cairns Esplanade
    4 min walk
  • Reef Hotel Casino
    4 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    14 min drive

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

One Bedroom Suite Twin

One Bedroom Suite Twin

  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Deluxe Sea View King

Deluxe Sea View King

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin

Deluxe Sea View Twin

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Executive Marina View Twin | Property entrance

Executive Marina View Twin

  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Horizon Club Suite 1 King

Horizon Club Suite 1 King

  • 74 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

One Bedroom Suite King

One Bedroom Suite King

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Executive Marina View King

Executive Marina View King

  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

  • 50 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Horizon Club Room 1 King

Horizon Club Room 1 King

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Horizon Marina View Room Twin | Property entrance

Horizon Marina View Room Twin

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Hilton Cairns
Pool
Spa
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1004)
Hilton Cairns

About the area

Cairns

Shangri-La The Marina, Cairns is centrally located in Cairns, a 4-minute walk from Cairns Esplanade and 5 minutes by foot from Reef Fleet Terminal. .This family-friendly hotel is 3.1 mi (5 km) from Centenary Lakes Botanic Gardens and 8.8 mi (14.2 km) from Skyrail Rainforest Cableway.

What's nearby

  • Cairns Marlin Marina - 4 min walk - 0.3 km
  • Cairns Esplanade - 4 min walk - 0.4 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 12 min walk - 1.1 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Rattle N Hum - ‬5 min walk
  • ‪Salt House - ‬4 min walk
  • ‪Howlin' Jay's - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly Cairns hotel connected to a shopping center, steps from Reef Fleet Terminal
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 255 guestrooms featuring refrigerators and minibars. Rooms have private balconies. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cairns? This hotel has 4456 square feet (414 square meters) of space consisting of a conference center and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (AUD 30.00 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 38 for adults and AUD 19.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • Fence around the pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4456 square feet of space)
  • Meeting rooms - 18

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Stayed 3 nights in Aug 2024

6/10 Okay

Dr

Liked: Cleanliness, room comfort
Tired
Getting dated and tired Horizon club facility was good Restaurant shuts at 21.30 Room service ends at 22.00 So if you arrive late like we did it’s not good
Stayed 1 night in Aug 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite with the view of the marina.
Stayed 4 nights in Aug 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Nicolas

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Very run down. Was expecting alot more from this stay but was very disappointed.
Stayed 2 nights in Aug 2024

6/10 Okay

Anthony

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
No longer 5 star
This hotel is no 5 star any more. It is badly in need of renovation and they are short staffed so service is poor
Stayed 6 nights in Aug 2024

6/10 Okay

wayne lyndsay

Liked: Cleanliness, staff & service
On the city side of the hotel it was too noisy with delivery trucks backing in at all hours- u could hear toilets being flushed from other rooms- the fridge in 2025 was too noisy- plus drip tray had to be emptied each day
Stayed 7 nights in Aug 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri la
Staff very friendly and helpful. Housekeeping excellent, daily towels, soaps etc. Even left a note to advise couldnt get to room as we had do not disturb but if called would come back later. Dining superb, breakfast to die for.
Stayed 7 nights in Aug 2024

6/10 Okay

Emily

Stayed 7 nights in Aug 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and would stay again
Stayed 5 nights in Aug 2024

4/10 Poor

Stefan

Disliked: Cleanliness, property conditions & facilities
Was not the standard of other Hotels that I have stayed at. Outdated and not very clean.
Stayed 4 nights in Jul 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Very thin walls and floors constant noise from neighbours . Also took a long time to be checked in , had to remind them We were waiting well after 2pm check in Apart from that we were happy with our stay.
Stayed 4 nights in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Cairns Marina stay.
Location was great. Great spacious room overlooking the marina. Staff across all areas were good and very responsive. Club area was a good option with a wide food selection for both breakfast and early evening drinks. However property is looking “very tired”.
Stayed 5 nights in Jul 2024

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding experience. Highest recommendation for this hotel. My parents were absolutely delighted with everything here. Outstanding food/room/drinks/facilities/location and especially customer service. I don’t think it can get any better than Shangri-La Cairns. Don’t hesitate BOOK now..you will not be disappointed. Would give 10 stars if I could!!
Stayed 8 nights in Jul 2024

4/10 Poor

Mr

Stayed 3 nights in Jul 2024

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 1 night in Jul 2024

8/10 Good

Amritpal

Liked: Staff & service
Disliked: Property conditions & facilities
The property requires some serious maintenance
Stayed 4 nights in Jul 2024

10/10 Excellent

Bridgette

Stayed 7 nights in Jul 2024

8/10 Good

Alana

Stayed 1 night in Jul 2024

10/10 Excellent

Carolyn

Stayed 4 nights in Jul 2024

2/10 Terrible

Marina

Stayed 2 nights in Jul 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on Esplanade and Marina.Lovely cafes and restaurants nearby. Fabulous pool area. To be honest, we found Cairns city area not very nice, quite shabby, so was lovely to stay at a lovely hotel right on the esplanade...we just stayed in that area and kept out of the city area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rhonda Lynlea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens, very friendly staff, room very comfortable, and well stocked. Overall a great place to stay. Found staff couldn’t do enough for us helping to make our stay very enjoyable.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jolita Rosina

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the Esplanade and restaurants. Also easy access to the marina and transport to Fitzroy Island.
Stayed 6 nights in Jul 2024

8/10 Good

Nazario

Liked: Cleanliness, amenities, property conditions & facilities
z staff were helpful and friendly.
Stayed 4 nights in Jul 2024