Disclaimer: I did not interact too much with staff, used the in-house restaurant, or any of the other services such as laundry washing. I was mostly out and about, however my few interactions were very pleasant. Room was clean, had everything we needed (AC, comfortable beds, soap, shampoo, wastebin). Only downside is that it can be a bit far away from nightlife if thats what you're into, and a little over 10-15min away from nearest BTS station (Paya Thai and/or Ratchateiwi) depending on traffic, which is horrible in Bangkok. Otherwise, its an amazing stay, definitely recommend