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Sugbutel Family Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sugbutel Family Hotel

Deluxe Twin Room
View from property
Hallway
Buffet
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Breakfast available
  • Laundry
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
S. Osmena Boulevard, North Reclamation, Cebu, Cebu, 6000
  • SM City Cebu
    6 min walk
  • Orange Karenderia
    7 min walk
  • Lapu-Lapu PUJ Terminal
    9 min drive
  • Cebu (CEB-Mactan - Cebu Intl.)
    26 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • 18 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Radisson Blu Cebu

Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1013)
The price is NZ$195
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Radisson Blu Cebu

About the area

Cebu

With a stay at Sugbutel Family Hotel in Cebu (Carreta), you'll be within a 5-minute drive of SM City Cebu and Magellan's Cross. .This hotel is 2 mi (3.2 km) from Waterfront Cebu City Casino and 2.1 mi (3.4 km) from Ayala Center.

What's nearby

  • SM City Cebu - 6 min walk
  • Magellan's Cross - 3 min drive
  • Colon Street - 3 min drive
  • Ayala Center - 5 min drive
  • Waterfront Cebu City Casino - 5 min drive

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 26 min drive

Restaurants

  • ‪The French Baker - ‬8 min walk
  • ‪Choobi Choobi - ‬8 min walk
  • ‪Pizza Hut - ‬7 min walk
  • ‪Boy Zugba - ‬7 min walk
  • ‪Jonie's Sizzlers & Roast - ‬8 min walk

About this property

Sugbutel Family Hotel

Hotel with a 24-hour front desk, a short walk to SM City Cebu
Sugbutel Family Hotel offers 47 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. 23-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 47 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include complimentary bottled water, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Breakfast is available for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in.
Sugbutel Family Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Breakfast available for a fee: PHP 150-300 per person
  • 1 restaurant
  • Room service available

Family friendly

  • Corner/local shop

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 23-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Breakfast fee: approximately PHP 150 to 300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sugbutel Family Hotel Cebu
Sugbutel Family Hotel
Sugbutel Family Cebu
Sugbutel Family
Sugbutel Bed And Bath
Sugbutel Bed & Bath Hotel Cebu City
Sugbutel Family Hotel Cebu Island/Cebu City
Sugbutel Family Hotel Cebu
Sugbutel Family Hotel Hotel
Sugbutel Family Hotel Hotel Cebu

Sugbutel Family Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 12 out of 53 reviews" "
Rating 4 - Poor. 6 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leendert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Leendert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Luisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and simple
Clean and simple
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Zenith

Liked: Staff & service
Convenient overnight stay
Friendly staff, free parking, and convenient to shopping malls. No hot water in the shower area. Good for overnight stay. Would stay again in the future .
Stayed 1 night in Jul 2019

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good for the price
Stayed 1 night in Jul 2019

4/10 Poor

DARREL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foodv
The food is limited even though it was a buffet
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
I had a good stay
Check in day was good. Staffs are accomodating. Room was clean and somehow fresh. Staffs at dining area were not at all friendly , kid friendly to be exact. Seems like they are lazy serving breakfast. Overall experience is good and i would still love to stay at sugbutel on my next trip to cebu.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
I imagine that detention centres would, or should, be run like Sugbutel so called Family Hotel. Extremely orderly with lukewarm service personnel. Still, it was a relief for me to be able to sleep in a noise free, clean place. The only thing this place lacked was atmosphere. There is no apparent communal area, so there’s no social aspect to the place unless you’re there with family or friends. Annoyingly too, the WiFi access switches off for any and every reason. You moved. You paused. So you have to keep logging in. It’s close to a big mall, SM mall is a 5 minute walk away. And the hotel is a short taxi ride from many places of interest.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I liked the hotel. The price was good. a little bit far to walk to shopping and resturants.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Sugbutel is near the port area of Cebu. So expect a noisy & dusty environment. As of this moment, some parts of the hotel are being renovated & not in excellent condition. The front desk people needs to improve when it comes to costumer service. Management should not hold any of your personal identification upon check in & the use of the keycard should not have a 500php deposit, it should be given for free since your booked in the said hotel. Some of the staffs are nice & respectful. Good costumer service is a must. Thank you.
Stayed 1 night in Jul 2018

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suggestion
they need to put door on each room of the dorm
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Average
Location near SM mall and walkable, but it can be very noisy at night with the buzz of ships on the dock area, quite a busy street, people on the street. Staff are nice and accommodating, there’s housekeeping everyday and new drinking bottled water. They serve set breakfast, any additional slice of ham or sausage is not allowed. My stay is just fine, the hotel is not fancy nor either a cheap hotel.. its average

8/10 Good

Jastynne A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris

Disliked: Room comfort
Disappointed condition of room,, no window and didn’t get any information about the room(no windows)
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Good location at a friendly price. Ideal for family indeed.
Stayed 1 night in Nov 2017

2/10 Terrible

dee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
Very noisy hallway Free breakfast is very limited. You cant ask for more Bed is itchy No refrigerator
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice

6/10 Okay

Wendy, Philippines

Disliked: Staff & service
Toiletries Disappointment
My fiancé is staying overnight and didn't thought of bringing toiletries since it's written with free toiletries. He was shocked that they don't have toothbrush and toothpaste offered even he is willing to pay for it.

2/10 Terrible

frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID - overpriced for what it is.
Expect nothing and still be disappointed. Room was not cleaned properly prior to my arrival. They have no sheet on the bed, just a dirty fleece blanket, with no clean sheet to cover yourself with. When asked for a sheet they told me 40php, then 50php, then told me they had none. They put my call through to a Manager but the phone rang and rang and rang. No answer, no followup. Breakfast is mediocre and badly put together. The place is SO noisy, do not expect any sleep, even with ear plugs. The doors slam and echo in the hallway, the doors have alarms on them when held open too long, sp you'll hear those alarms all night as well as disrespectful filippino tourists schlepping up and down the hallway and yelling to each other past well into the morning hours and then again before 5am. Room doesnt match photo well at all. Room smells very musty, no window in room or bathroom. Just go somewhere else.

6/10 Okay

Ivan, Maasin

An average hotel with positive and negative points
Hotel was ok, except for breakfast which was not very good. Very close to new Robinsons mall which is an excellent place to visit. Close to ferry service if travelling back to Leyte.

8/10 Good

ivan, Zamboanga City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
it was great