All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I really enjoyed this property, it’s right in the middle of everything but somewhat quiet and private at the same time. The property is excellent, the staff is excellent, and the breakfast is amazing.
Very pleasant staff, nice rooms, lots of options in breakfast buffet, great location across from the beach. There is a nice pool overlooking the beach so it’s very nice view overall. Walking distance to a restaurant called Diner 66 that has western options (mashed potatoes and gravy!). The beach walk is beautiful as well. We rented scooters through the hotel so it was simple to arrange plus they helped arrange transportation to the airport and then from Hanoi airport to Ha Long. I am glad we stayed at Serene Hotel for our 7 night stay.
Great location from the beach! The staff was very friendly, and the rooms along with the hotel was exceptionally clean. Thank you!
John
Stayed 1 night in Mar 2024
6/10 Okay
lynd
8 Mar 2024
No good
lynd
Stayed 7 nights in Dec 2023
10/10 Excellent
ELINOR
Travelled with family, Travelled with group
25 Jan 2024
Liked: Cleanliness, staff & service
Dirty windows to the point you can’t see outside,also front staff tried to keep my deposit, she said I need to see the receipt in order to give you back the deposit, I went off and sure enough I got my deposit,
Toilet leaking. TV system is backdated need to use 2 remote control. The room is not soundproof, can hear the sound outside. Location is good. Just opposite the beach. But, there is no good restaurant beside the hotel.
Verified traveller
Stayed 2 nights in Nov 2019
10/10 Excellent
Vince
Business traveller, Travelled with family, Travelled with group
Daniel and the rest of the staff are amazing! They have excellent customer service and are genuine in their desire to be helpful. We would definitely stay here again, and recommend friends and family to stay here. The best customer service we've ever had, anywhere, for anything
Very nice ocean view with beach access. Very good and friendly service staff
Young
Stayed 3 nights in Jun 2019
8/10 Good
XAVIER
5 Jan 2019
Liked: Staff & service, room comfort
Positive : very close to the beach; staff very friendly; nice breakfast; superb view from the room's window.
Negative : small swimming pool; not enough noise isolation from next door room; cigarette smell when check-in the room.
Just across the beach and pool was nice.
Staff were super helpful on getting taxis, recommending restaurants and assisting on trips.
Near restaurants and bars and walking distance to convenient stores.
Good stay. Across the street from the beach and korean town. Food was fair. Aside from being close to the beach this hotel is not entirely special/fascinating
Ocean front location, plenty of room in a family suite. The breakfast buffet was great with plenty of fresh fruits and variety of food. The room was nice and clean, but the bathroom design was bad where water would filled up the floor after every shower. That was the only bad thing about this hotel. Otherwise, everything was great. Also note, there is construction going on at the hotel next door so there isn’t pretty view on the right side of the hotel.